Provides advice and guidance to employees on employee benefits. Reviews and processes benefit enrollments, cancellations, and other benefits changes. Assists employees with benefits enrollment and questions, manages all insurance billing, and maintains accurate employee records and files. Conducts benefits orientations and explains benefits self-enrollment system. Maintains and ensures benefits changes are entered appropriately for payroll deduction. Assists employees with… Show more Provides advice and guidance to employees on employee benefits. Reviews and processes benefit enrollments, cancellations, and other benefits changes. Assists employees with benefits enrollment and questions, manages all insurance billing, and maintains accurate employee records and files. Conducts benefits orientations and explains benefits self-enrollment system. Maintains and ensures benefits changes are entered appropriately for payroll deduction. Assists employees with health, dental, life and other related benefit claims. Verifies the calculation of the monthly premium statements; reconciles the benefits billings; resolves billing issues prepares notifications and collects contributions or distributes payments where necessary from employees. Resolves administrative problems with the carrier representatives. Receives and reviews documents/information provided for completeness and accuracy. Provides explanation to insured about the various benefits programs available and technical information regarding claims in process. Documents all calls and communicates employee needs to appropriate parties. Follows up and completes all work originating from employee phone calls, in-person, or on-line communication. Monitors and coordinates the processing of death and disability claims to ensure compliance with policy, contractual provisions, and relevant laws and regulations; provides individual benefits counseling to employees, as appropriate. Coordinates the generation of benefits adjustments from the Human Resources Information System, ensuring accuracy of benefits deductions; makes corrections and adjustments as necessary. Processes and responds to all FMLA and leave requests. Participates in planning and coordinates the implementation of periodic benefits open enrollment programs for employees, including the development of content materials. Ensures confidentiality of all employee benefits records and information (HIPPA guidelines). Show less

Consistently ranked top 3% of call center in a highly competitive environment.Beta Team for development and implementation of Sprint Net Promoter Score, including rhythm building,implementation of inner loop/outer loop communication, and goal setting resulting in the largest year-over-year increases of any carrier.Maintained an aggressive high performing team of representatives that receive re-routed inbound calls from customers to resolve complex or sensitive customer… Show more Consistently ranked top 3% of call center in a highly competitive environment.Beta Team for development and implementation of Sprint Net Promoter Score, including rhythm building,implementation of inner loop/outer loop communication, and goal setting resulting in the largest year-over-year increases of any carrier.Maintained an aggressive high performing team of representatives that receive re-routed inbound calls from customers to resolve complex or sensitive customer complaints.Drove extremely high (top 3%) performance in a heavily metric orientated, stack ranked environment.Provided leadership through coaching and influencing others to achieve success through motivational,organization or personal communication approaches.Facilitation of developmental feedback sessions to drive and support organizational goals and objectives.Coordinating work activities to achieve and exceed the volume expected to meet operational requirements.Recognize and recommend operational improvements.Duties also include identification and interviewing ideal candidates for hire, performance/salary decisions and disciplinary actions, assurance of high quality standards, productivity and schedule adherence.Sales Point of Contact - monitored sales performance for multiple leadership teams, sent daily reports, shared best practices to insure positive performance trends.Responsible for management of daily goals to ensure success of production. Show less

• Ensured Specialist were meeting production goals, complying with company standards and federal collection laws and generally performing the essential functions of their position. • Input data and create spreadsheets showing the progress of staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allowing settlement and payment options. • Supervise and coordinate activities of workers engaged in collecting overdue… Show more • Ensured Specialist were meeting production goals, complying with company standards and federal collection laws and generally performing the essential functions of their position. • Input data and create spreadsheets showing the progress of staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allowing settlement and payment options. • Supervise and coordinate activities of workers engaged in collecting overdue payments for accounts. • Review delinquent account records to determine which customers must be contacted for collection of overdue accounts. • Organize collection work load according to degree and amount of delinquency and assign accounts to workers for collection. • Authorize or refer accounts to manager for repossession and legal actions against debtors. • Assist subordinates with collection activities in difficult cases. • Monitored and observed Specialist call interactions for quality and training purposes. Show less

• Monitored, maintained and measured all cash applications, inventory levels, and collections process for the western United States.• Responsible for interviewing, hiring and HR activities (i.e.: disciplinary action, benefits, dismissals) for multiple departments, and non-sales staff at multiple retail locations.• Mentored direct staff for further advancement within the company • Analyzed and reported on profit and loss statements, COGS reporting, banking information, inventory… Show more • Monitored, maintained and measured all cash applications, inventory levels, and collections process for the western United States.• Responsible for interviewing, hiring and HR activities (i.e.: disciplinary action, benefits, dismissals) for multiple departments, and non-sales staff at multiple retail locations.• Mentored direct staff for further advancement within the company • Analyzed and reported on profit and loss statements, COGS reporting, banking information, inventory movements, and collections amounts on a daily, weekly and monthly basis.• Forecast, approved and ordered all equipment and accessories for all of the regions sales locations.• Created, and revised policy and procedures for money handling, cash applications, inventory control management, and collections process for retail locations.• Approved corporate and indirect accounts based on banking and credit histories. • Oversaw the closure of retail locations and the re-distribution of materials and assets, as needed. Show less

• Supervised a department of 15 customer service / collections / inventory representatives that served the Southern California market area.• Controlled and managed collections procedures of 300 indirect clients with balance ledgers ranging from 10000.00 to 200000.00 monthly.• Responsible for the hiring and scheduling of all employees in the department• Managed the selling, ordering, and shipping of equipment for indirect sales channel. Inclusive of inventory controls, fraud… Show more • Supervised a department of 15 customer service / collections / inventory representatives that served the Southern California market area.• Controlled and managed collections procedures of 300 indirect clients with balance ledgers ranging from 10000.00 to 200000.00 monthly.• Responsible for the hiring and scheduling of all employees in the department• Managed the selling, ordering, and shipping of equipment for indirect sales channel. Inclusive of inventory controls, fraud management, and stop gap process. • Audited, corrected and finalized all monthly billing invoices, for entire customer base.• Handled all customer complaints with regards to network service and billing issues.• Tracked and measured weekly sales figures with monetary totals.• Trained, coached and observed Specialists calls for a positive customer experience. Show less

• Coordinated inventory requirements and procurement details with vendors and customers.• Made inventory budgets and maintained the stock ratio of the organization.• Supervised the inventory cycle counting.• Accounting and Reporting of inventory surplus, product returns, and any damages.• Evaluated the cost movement of company products and assessed the purchase and invoice details.• Replenished stock in the warehouse and filling of order forms.• Forecasted and estimated… Show more • Coordinated inventory requirements and procurement details with vendors and customers.• Made inventory budgets and maintained the stock ratio of the organization.• Supervised the inventory cycle counting.• Accounting and Reporting of inventory surplus, product returns, and any damages.• Evaluated the cost movement of company products and assessed the purchase and invoice details.• Replenished stock in the warehouse and filling of order forms.• Forecasted and estimated the potential stock requirements, based on sales reports.• Tracked the transportation and distribution of inventory.• Maintained and oversaw the records of all stocks and compiling evaluation reports.• Conducted a daily audit of inventory. Show less