Jason C. Email & Phone Number

Ventura County, California, United States

Remote

Remote

614 Chapala St. Santa Barbara Ca 93101

419 State St. Santa Barbara Ca

Responds directly to pre-and post sales queries regarding Sonos products, e.g. set up, installation, and configuration via, telephone, email, web, text chat, and voice mail.Respond to requests for general assistance from customers to identify, determine, resolve, or escalate issues using existing guidelines and standardized tools.Utlizing proper CRM tools and systems.Gather specific problem information and document problems from the symptoms provided.Escalate issues that cannot be resolved.Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure.Demonstrate customer relations skills and maintain a positive company image during all interactions with the customer.

Simi Valley

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.Strategic Consulting, including business plan & sales strategy development.Drafting privacy policies and structuring commercial transactions.Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and backpain. Give onsite and offsite classes.

Duties: Practical computer repair, including the installation and repair of hard drives, modems, network cards, CPUs, power supplies, printers, and so forth.

Service and repair of Desktop and laptop computersDiagnostic and repair of home network solutionsDiagnostic and repair of wireless networks

Bs, Biology

Pre-Requisites And Transfer, Biology, General