Global Operations Planning Analyst, Sdr
Current
Nov 2023 - Present
AeroLeads people directory · profile
Jason Correll Email & Phone Number
Global Operations Planning Analyst, SDR
at
Procore Technologies
1 work email found
@doordash.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Operations Planning Analyst, SDR
Location
Smyrna, Tennessee, United States
Who is Jason Correll? Overview
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Quick answer
Jason Correll is listed as Global Operations Planning Analyst, SDR at Procore Technologies, based in Smyrna, Tennessee, United States. AeroLeads shows a work email signal at doordash.com and a matched LinkedIn profile for Jason Correll.
Jason Correll previously worked as Manager, Workforce Management at Hotel Engine and Sr. Operations Analyst at Affirm. Jason Correll holds Associate Of Arts And Sciences - Aas, Information Technology from Purdue University.
Company email context
Email format at Procore Technologies
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{first}.{last}@doordash.com
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Profile bio
About Jason Correll
Experienced contact center professional providing strategic Workforce Management, Operational Leadership and Operations Analytics with expertise in forecast and capacity planning, real-time management, data analysis and reporting, project management, process improvement and employee development. Proven record of identifying innovative solutions in challenging and diverse environments ensuring profitability and growth. Rare combination of experience in both senior level Workforce Management and senior level Operations Leadership.
Listed skills include Customer Experience, Team Building, Business Writing, Real Time Control, and 20 others.
Current workplace
Jason Correll's current company
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14 roles
Jason Correll work experience
A career timeline built from the work history available for this profile.
Manager, Workforce Management
* Implemented Workforce Management strategy to include, forecasting, capacity planning, scheduling and schedule optimization and real-time management needs for a scaling, multichannel, 200+ seat contact center operation.* Developed Forecast and Capacity Plan model in support of both in-house and outsourced Member Support teams.* Developed and implemented.
May 2023 - Aug 2023
Sr. Operations Analyst
* Developed Forecast and Capacity Plan model in support of both the US and CAN Risk Operations Teams, comprised of Fraud Operations, Fraud Care, Disputes, Compliance, and Investigations sub-teams totaling 500+ in-house and outsourced headcount.* Partnered with Operations and Vendor Management teams to determine volume distribution and FTE needs for both.
Nov 2022 - Feb 2023
Sr. Analyst, Global Workforce Planning
* Developed and maintained an automated Forecast and Capacity Plan model in support of three major lines of business as well as 13 sub-teams totaling 1,200+ headcount.* Developed reporting for and identified gaps in shrinkage and productivity implementing strategic processes and policies resulting in a 15% decrease in unplanned absenteeism and 20% increase.
Sep 2021 - Oct 2022
Workforce Management Coordinator
Mar 2021 - Jun 2021
Real-Time Manager, Workforce Management
* Lead the launch of a Real-Time Management team within a scaling, 500+ seat contact center.* Designed training matrix for existing and newly onboarded Real-Time Analysts.* Developed reporting providing Operations leadership visibility into intraday, weekly, and monthly performance health.* Organized informational sessions to better educate Operations.
Aug 2019 - Mar 2021
Operations Manager
* Oversaw the day-to-day operations of a 300+ seat multichannel Customer Care Center for the largest fast-food brand worldwide.* Partnered with Human Resources, Training, and the client to implement new policies and streamline training matrix resulting in an overall decrease in absenteeism and attrition and an increase in performance which contributed to a.
Dec 2018 - Jun 2019
Operations Site Manager
Overseeing the day to day operations of the first level technical support line of business for a Fortune 50 company. Mentoring and leading a team of 1500+ Technical Support Associates, 13 Area Managers and 62 Team Managers serving as the feeder program to three upper level lines of business in a 100% virtual environment.
Feb 2017 - Dec 2018
Command Center Site Manager
- Managed the day to day operations of a contact center Command Center department comprised of a Real Time Analytics Team (RTA), Attendance Team and Payroll Coordination Team. Lead and mentored 40 Analysts, 3 Team.
- Monitoring Agent states to ensure service level, staffing attainment and schedule adherence requirements were met or exceeded
- Managed an Insta-Flex scheduling model allowing nearly instantaneous increases and decreases in staffing levels to meet fluctuating call volume trends
- Assisting, educating and training agents on proper procedures and call handling in coordination with operations management to drive key performance goals
- Coordinating and implementing training drives to meet completion and scoring expectations
- Handling up to 1,500 inbound attendance calls from internal employees (call center within a call center) on a daily basis
Feb 2016 - Feb 2017
Command Center Supervisor
Jul 2014 - Feb 2016
Command Center Team Manager
Sep 2013 - Jul 2014
Command Center Analyst
Oct 2012 - Sep 2013
Team Manager Trainee
Jun 2012 - Oct 2012
Tier 1 Technical Support Advisor - Ios
Jun 2011 - Jun 2012
2 education records
Jason Correll education
Associate Of Arts And Sciences - Aas, Information Technology
Purdue University
General Studies
Monmouth College
FAQ
Frequently asked questions about Jason Correll
Quick answers generated from the profile data available on this page.
What company does Jason Correll work for?
Jason Correll works for Procore Technologies.
What is Jason Correll's role at Procore Technologies?
Jason Correll is listed as Global Operations Planning Analyst, SDR at Procore Technologies.
What is Jason Correll's email address?
AeroLeads has found 1 work email signal at @doordash.com for Jason Correll at Procore Technologies.
Where is Jason Correll based?
Jason Correll is based in Smyrna, Tennessee, United States while working with Procore Technologies.
What companies has Jason Correll worked for?
Jason Correll has worked for Procore Technologies, Hotel Engine, Affirm, Doordash, and Postmates By Uber.
How can I contact Jason Correll?
You can use AeroLeads to view verified contact signals for Jason Correll at Procore Technologies, including work email, phone, and LinkedIn data when available.
What schools did Jason Correll attend?
Jason Correll holds Associate Of Arts And Sciences - Aas, Information Technology from Purdue University.
What skills is Jason Correll known for?
Jason Correll is listed with skills including Customer Experience, Team Building, Business Writing, Real Time Control, Data Analysis, Customer Satisfaction, Communication, and Team Management.
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