Jason Cosper Email & Phone Number

Bakersfield, CA, US

Records and edits Gag Me With a Chainsaw, a female fronted horror podcast about eighties slasher movies

Regular contributor and co-host of WPwatercooler, a weekly 30-minute podcast about the world of WordPress, including web development, best practices for developers and users, and general web strategy

Lansing, Michigan, United States

• Evaluate server performance and WordPress stack (plugin, theme) variations for scalability
• Identify platform bottlenecks and present optimization strategies to engineering team
• Define and enforce performance goals for Managed WordPress and Managed WooCommerce hosting products
• Work one-on-one with high-touch customers to improve site speed, increase revenue, and keep things stable during high traffic periods
• Provide internal and external sales teams with potential revenue channels based on the performance of existing customer sites as well as sales leads
• Write, run, and document load tests

Austin, Texas, United States

• Discussed and encouraged best practices in WordPress development with theme and plugin developers
• Called in to act as a final say with regards to the feasibility of some larger scale projects
• Maintained WP Engine's Disallowed Plugins list, and worked closely with plugin developers to keep them off the list
• Handled advanced WordPress support issues, then parlayed that experience into the creation and management of the Level 3 Support team
• Performed hacked site cleanups; escalated advanced cases—such as repeat infections—to external vendor, Sucuri
• Developed a post-infection playbook for hardening hacked sites that Support team followed

Los Angeles, California, United States

• Performed high level WordPress troubleshooting and maintenance for customers; led a team of WordPress focused Technical Support employees
• Managed and supervised the day to day output of Technical Support employees
• Crafted a support escalation plan for Twitter and guided a Social Support team through its early days
• Acted as a network monitor for thousands of Debian Linux servers; became the first line of defense in case of network attack or large scale system failure, migrated failing servers to new hardware

Los Angeles, California, United States

Co-organized six BarCamp events around the greater Los Angeles area over ~2.5 years.

Anaheim, California, United States

• Served as primary point of contact for entire customer base; promoted to Manager within six months, based on work ethic and strength of troubleshooting skills
• Broke down troubleshooting process for most common issues into a flowchart, which was then used to train employees on common support issues
• Helped administer and maintain the dozen Slackware Linux servers that were responsible for all customer mail, dial-up, site hosting, and shell accounts
• Coordinated and prequalified line of sight wireless broadband installations with customers