Mobile Development Support And Product Key Support Specialist
Current- I am contracted by BlueHawk consulting to Microsoft to help my team cover projects related to mobile development and product key generation. My primary role is to be the only internal support to Microsoft's two Apple.
- Developed automation to more efficiently fulfill developer requests
- Developed tools to better track team metrics and audit access to our program
- Resolved Developer requests related to the Apple Developer Portal or Google Play Console
- Monitored and helped resolve issues relating to product key generation
- Created process documentation and conducted cross training with other teams