• Lead the complete product development process, resulting in an average annual revenue growth of ~$1 million for each new product implemented• Developed solutions for operational and technical problems, optimizing performance and reducing operating costs for service providers• Served as a technical conduit between Sales and Engineering organizations• Innovated new solutions to enhance customer acquisitions and improve the total cost of ownership for service providers• Responsible for growing customer business through client interaction

• Lead National Field Operations Support team (60 members) comprised of process, OSP, field testing, MDU SME’s, and contract field technicians and with specific focus on improving CenturyLink’s operations cost, introducing new technologies to streamline support and continuous focus on improving customer perception and satisfaction • Technical conduit between the Prism/HSI Helpdesk/Care, Sales channels, Video Network Operations Centers, Training teams, Broadband Network Operations Center support teams and Regional Field Teams• Created cross functional teams across multiple organizations with the purpose of improving CenturyLink’s cost of delivery of CenturyLink’s Prism (IPTV) and High-Speed Internet services, including process improvement and cost reduction initiatives• Leading application development for field team tools to streamline and automate many of the process/time impacting activity they encounter during their daily work

• Introduced enterprise support for CenturyLink’s strategic Prism and MDU deployments and process development• Developed and expanded a team of Subject Matter Experts (SME), Process Developers, and analysts who support market deployments of High Speed Internet, IPTV (Prism), and Multi-Dwelling Unit Video applications• Reduced installation clear times (2.5 hours)• Reduced National Dispatch Trouble rate by 23% for video • Improved the installation and repair of IPTV services through process improvement and direct coaching within the market areas

• Developed and implemented the technical processes for the implementation of High Speed Internet and IPTV (Prism) services • Facilitated the launch of EMBARQ’s Dynamic Line Management project from business case to application launch• Saved CenturyLink +/- $2 million in field dispatches expense year over year• Lead business case developer, developed the technical guidelines, and project managed the implementation• Lead the High-Speed Internet Dispatch Reduction project, a cross functional, cross organizational team tasked with eliminating unnecessary field dispatches• Reduced Annual Trouble per 100 rates from 13% to .9% over initial 6 months of project introduction• Eliminated 45K unnecessary field dispatches ($14 million expense savings) in the first year and 85K dispatches (+/- $26.4 million) in three years

• Developed a Subject Matter Expert team who trained and equipped the field teams for the launch of new technology and First Office Applications of edge network devices• Expanded support for Ethernet, DSL, transport related technologies, Video, WIFI Hotspots

• Expanded and improved Network Service’s relationship with Consumer and Business Solutions product management teams, supported CPE initiatives and the growth of wholesale Internet Service Provider offerings• Introduced the Workforce Transition project; a training program for computer hardware/software to train company employees to perform work previously done by contract labor, saved $15 million in annual in contract labor expense (2003-2007)• Implemented Sprint’s nationwide (17 States) launch of ADSL High Speed Internet services

• Developed a technical team of 28 members who provided 24/7 support of Sprint’s High-Speed Data products and services• Oversaw the hiring and staffing for the center• Developed and delivered all training for the team• Improved the business relationship with the core network support organizations