Jason Walker Email & Phone Number

- Drove a 25% increase in brand visibility and awareness for national chiropractic franchises through strategic marketing initiatives and collateral development.- Boosted sales and revenue by 15% for Texas-based chiropractic clinics through effective marketing and brand analysis.- Directed the Revenue Cycle project, achieving a 25% increase in revenue.

Scottsdale, AZ, US

Overland Park, Kansas, US

• Established the Voice of the Customer Program, utilizing insights to inform product enhancements and customer retention strategies, leading to a 10% increase in customer loyalty
• Oversaw the creation, distribution, and analysis of NPS, CSAT, and CES surveys, resulting in a 25% reduction in customer churn rate
• Advocated, collaborated, and implemented customer success initiatives, resulting in a 20% boost in customer retention
• Directed process enhancement projects, resulting in a 25% improvement in customer success metrics
• Achieved a shift from negative to positive NPS scores through the establishment of the Voice of Customer Program

Reston, VA, US

• Led cross-functional teams to successfully execute strategic projects in higher education, resulting in a 20% increase in retention rates
• Negotiated and maintained client partnerships for complex ERP projects, driving a 20% rise in project profitability
• Instrumental in achieving a 25% increase in user adoption by championing the promotion and management of SaaS delivered solutions
• Built enduring client relationships that resulted in a 20% increase in repeat business

Kansas City, MO, US

• Achieved a 15% increase in customer engagement at Blue Cross and Blue Shields Kansas City through the execution of strategic marketing initiatives
• Ensured cost-efficiency by providing accurate estimates, managing budgets effectively, and optimizing resource requests, resulting in a 10% decrease in project costs
• Facilitated the successful implementation of new products by cross-functional teams, resulting in a notable 30% boost in market penetration

Kansas City, Missouri, US

• Led end-to-end project management for Revenue Cycle and Oracle PeopleSoft Financials, Supply Chain, and Human Capital Management, ensuring successful project outcomes
• Managed budgets up to $35 million, optimizing spending and resource allocation to boost profitability and drive sustainable growth
• Led a team to reduce missing inventory expenses by over $300k/year, resulting in significant cost savings at a hospital implementation

Hartford, CT, US

• Drove successful PeopleSoft Upgrade Projects as team lead, managing a $4 million budget, defining project scope, creating project plan, and ensuring transparent progress updates
• Oversaw team of seven employees as HR Manager, ensuring seamless coordination with offshore consultants for The Hartford projects
• Oversaw operational functions for Hartford Financials, HR, and SCM systems, guaranteeing efficient and effective operations across all systems

Kansas City, MO, US

• Directed change control processes to ensure the timely deployment of PeopleSoft ERP HR and Financials system, leading to a 95% decrease in change-related issues
• Played a key role in creating and updating Risk Based Capital (RBC) reports vital for yearly financial health evaluations of insurance companies, contributing to improved financial transparency and regulatory adherence
• Oversaw PeopleSoft administration across NAIC as an acting Database Administrator, ensuring seamless database operations

Master Of Science - Ms, Management Information System

Bachelor Of Science - Bs, Management Information Systems And Human Resource Management