Jason D. Lilly Email & Phone Number

Portsmouth, New Hampshire, US

• A global consulting firm focused on strategy, plan, and process implementations across multiple industries. Synergetics performs detailed management, financial and operational assessments; develops specific cost.
• Standardized administrative and operations policies / processes including resource planning, utilization reporting, hiring guidelines and audit improvement initiatives to measure performance / compliance.
• Instituted a Business Support Unit and implemented a company-wide Dropbox solution, a shared document network for team collaboration, capturing 20% in cost savings over that of contract pricing.
• Created an employee handbook and developed a core competencies framework and skills matrix, for the entire global consulting business, having improved billable consulting productivity to 89%.
• As Privacy Officer, implemented HIPAA standards to yield 100% compliance within company's healthcare practice.
• Developed project case studies, presentation decks for business development, marketing collateral, and launched / redesigned the company website, increasing visits by 2,100% and views by 1,700%.

Mclean, VA, US

• Client Advisor/Consultant, supporting the Military Health System (MHS) and Veterans Health Administration (VHA). Primarily assigned to MHS as advisor and consultant to the Joint Task Force Capital Medical Region.
• Drafted command policies and key communications for command distribution involving primary medical care reassignment of 50,000 beneficiaries. Developed healthcare quality management guidelines, performance metrics and.
• Led the TRICARE Management Activity Efficiencies Analysis Team to determine the best redesign options for medical support services utilization / processing health insurance claims. Identified $1M+ in annual savings.
• Co-led the business architecture assessment team focused on operational improvements, shared services / service integration, governance, and elimination of process inefficiencies for the VHA's ESM Office.
• Served on 3 focused work groups to define product development / marketing approaches: MHS Shared Services to explore cost savings, integration, and governance; MHS Information Technology workstream planning; and Health.

Reston, VA, US

• Executive support to the Office of Health Information / Enterprise Systems Management (ESM) for the Veterans Health Administration (VHA) in Washington, D.C. Served as the staff liaison for the Registration, Eligibility.
• Prioritized current projects and new service assignments. Recommendations were used to restructure project portfolios that resulted in improved analyst reporting functions, project tasking, and streamlining business.
• Guided program managers in drafting impact statements for review by the Programming and Long-Term Issues Board, outlining how funding level changes would affect key VHA IT projects.

Naples, Florida, US

• Served as COO at Walton Regional Medical Center, Monroe, GA. Directed operations for a 135-bed hospital / nursing home facility including physician and staff recruiting, HR, risk management, dietary services.
• Directed construction planning for a $100M replacement hospital, leading the architectural design team, equipment survey requirements, and certifications / compliance processes for regulatory agencies.
• Obtained a 3-year accreditation from The Joint Commission (TJC) with only 4 required improvements noted by the survey team (with the national average being 12).
• Implemented Gallup satisfaction survey processes for medical staff, employees, and patients. By directly working with the medical staff, this effort resulted in participation rates increasing from 39% to 70% over that.

• Led operations for a not-for-profit 138-bed hospital and directly managed surgical, rehab/PT, pharmacy, and dietary / food services; facilities; housekeeping; and materials management. Directed 160 member staff team..
• Initiated a Point of Service (POS) collection program in the absence of the Chief Financial Officer that modified the revenue cycle system of payment collections for Surgical Services, Outpatient Services and Emergency.
• Saved $1M+ per year with new group purchasing agreements and renegotiated vendor / supply contracts for an additional $150K in expense reductions
• Assumed control of and managed completion of a $42M facility expansion that was behind schedule / over budget, getting the project back on track and reducing costs by $1.6M. This project was completed on schedule.
• Led executive leadership transition with the board of directors (at the request of the board president) to help with the eventual sale of the medical center including due diligence, labor productivity / performance.

Naples, Florida, US

• Served as COO at Davis Regional Medical Center, Statesville, NC. Led operations for a 149-bed full-service hospital including facilities, dietary services, rehab/PT, radiology, lab, and pharmacy. Managed 130 employees.
• Instituted a physician hospitalist program averaging 150 admissions per month, which accounted for one third of all inpatient admissions. This program decreased average patient stay.5 days with increased efficiencies.
• Planned and directed a $3.1M MRI / outpatient services addition, saving an additional $86K in capital equipment purchases over that of the corporate group pricing agreement. Further expanded medical oncology services.
• Prepared the hospital for its Joint Commission survey by conducting mock inspections, leading employee information/training sessions, and ensuring policies/documentation were complete, resulting in an overall facility.

Master Of Health Administration - Mha, Health Administration

Bachelor Of Science - Bs, Marine Science