Jason Daugherty

Jason Daugherty Email and Phone Number

Sr. Service Enablement Manager | Quality Assurance Specialist | Accelerating Revenue Growth & Ensuring Product Excellence | Customer-Driven Strategies | Champion of Continuous Improvement. @ ACE Hardware
Louisville, OH, US
Jason Daugherty's Location
Louisville, Ohio, United States, United States
Jason Daugherty's Contact Details

Jason Daugherty work email

Jason Daugherty personal email

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About Jason Daugherty

I am a result-oriented Sales and Engineering professional with a strong foundation in Software Quality Assurance and a proven track record of exceeding expectations through effective communication and collaboration. My career spans diverse industries, including retail, hardware, and defense, where I have consistently leveraged my broad-based skill set to drive project success and deliver high-quality outcomes. 🎯In my current role as a Sales Supervisor at Ace Hardware, Louisville, OH, I ensure that our team delivers top-notch customer service and consistently exceeds sales targets. I achieve this by training staff effectively, refining programs based on customer feedback, and developing innovative sales strategies that have significantly expanded our customer base. My commitment to excellence is reflected in maintaining a stellar review rating of 4.9 stars. ⭐Before joining Ace Hardware, I served as a Sales Advisor at Lowe’s Home Improvement, where I honed my ability to understand and address customer needs, resulting in enhanced satisfaction and loyalty. My experience also extends to technical performance management at Diebold Nixdorf, where I optimized operations, facilitated communication between departments, and supported the rollout of new hardware and software products, all while ensuring quality and reliability. 🔧💻Throughout my career, I have demonstrated a keen ability to prioritize workflow, resolve complex problems, manage resources, and lead teams to achieve ambitious goals. My technical expertise includes root cause analysis, test and evaluation, software quality assurance, and process management. I am also experienced in training and development, conflict resolution, and team management. 🛠️🤝Beyond my technical skills, I am deeply committed to sharing knowledge and expertise to drive success and enhance project outcomes. With a background in the military, I bring a disciplined and detail-focused approach to every challenge, always aiming to contribute positively to the organizations I serve. 🎖️I’m always open to connecting with like-minded professionals and exploring new opportunities to collaborate on impactful projects. Let’s connect and discuss how we can work together to achieve outstanding results! 💼🤝

Jason Daugherty's Current Company Details
ACE Hardware

Ace Hardware

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Sr. Service Enablement Manager | Quality Assurance Specialist | Accelerating Revenue Growth & Ensuring Product Excellence | Customer-Driven Strategies | Champion of Continuous Improvement.
Louisville, OH, US
Website:
acehardware.af
Employees:
5136
Jason Daugherty Work Experience Details
  • Ace Hardware
    Ace Hardware
    Louisville, Oh, Us
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  • Diebold Nixdorf
    Sr. Service Enablement Manager
    Diebold Nixdorf Nov 2024 - Present
    North Canton, Ohio, Us
    Responsible for the entire product lifecycle for products from the service organization's point of view. Introduces products into the global service organization, considering the overall economic / business impact. Interfaces between technical experts, the field service organization and relevant departments in R&D, Marketing, Production, Product Management, Quality Assurance, etc. Ensures ongoing and comprehensive analysis of product service requirements. Responsible for the service spare parts strategy and introduction of field replaceable units, base level parts and repair depot-only small parts for assigned products. continuously reviews and validates product related service data to ensure the economic efficiency of all spare parts and products. Creates and implements innovative service concepts, monitoring execution and benefit for DN. Defines and recommends ideas for continuous process and service delivery improvement
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  • Ace Hardware
    Sales Supervisor
    Ace Hardware Apr 2024 - Nov 2024
    Kabul, Kabul, Af
    At Metzger's Ace Hardware, I play a pivotal role in ensuring our staff delivered exceptional customer service by thoroughly training them and refining our training programs using valuable customer feedback. My efforts resulted in a consistently high review rating of 4.9 stars, as I meticulously evaluated individual reviews to uphold our service standards. I am also responsible for recruiting, hiring, and onboarding new field team members, streamlining these processes to foster better team integration and performance. My leadership extends to conducting weekly performance reviews with the sales team, ensuring that targets were consistently met and often exceeded. Additionally, I developed and executed innovative sales strategies that significantly expanded our customer base, driving growth and enhancing the overall success of the business.
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  • Lowe'S Companies, Inc.
    Sales Marketing Advisor
    Lowe'S Companies, Inc. Mar 2023 - Apr 2024
    Mooresville, Nc, Us
    As a dedicated Sales Marketing Advisor, I provided comprehensive product and service information to empower customers in making informed decisions. My role involved proactive post-sale follow-ups, ensuring customer satisfaction and fostering long-term relationships. I excelled in identifying unique customer needs and offering tailored solutions to enhance overall satisfaction.In collaboration with various departments, I ensured the seamless delivery of services and products, contributing to a positive customer experience. My commitment to customer success and attention to detail consistently resulted in high levels of satisfaction and loyalty.
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  • Diebold Nixdorf
    Advanced Technical Performance Manager
    Diebold Nixdorf Nov 2021 - Nov 2022
    North Canton, Ohio, Us
    As a member of the Strategic National Accounts team, I provide leadership to, and raise the knowledge and skill level of the Account Performance/Relationship Managers/Account Performance Coordinators and provide liaison support on performance issues between the team members supporting the account.Geographically, the size of the account could range from approximately 100 miles to multiple states depending upon the part of the country. I travel 25% to 50% of the time. I provide liaison support between Field Service Reliability and Account Performance/Relationship Manager, Account Coordinators and Business Teams on performance related issues.Perform skills assessments and audits of Account Performance/Relationship Managers and or Account Coordinators as required.Assist with “update training” for Account Performance/Relationship Managers for skill enhancements or as product modifications are introduced to the field.I implement actions or make recommendations to the Account Performance/Relationship Managers to improve the proficiency of the workforce within the region.Assist Account Performance/Relationship Managers in providing on-the-job training and technical support for “beta sites”.I regularly accompany CSEs on selected field service calls in high-priority situations, when problems cannot be otherwise resolved and/or when the situation has been escalated as required.I work with Account Performance/Relationship Managers in the running/analyzing reports and take necessary corrective action to manage repeat calls and reduce units down.I regularly communicated any product design problems experienced in the region through identified processes.I regularly provided input and direction regarding a Account Performance/Relationships Manager’s technical qualifications during the hiring process as well as PEP/PIP documentation.
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  • Diebold Nixdorf
    Quality Assurance Engineer
    Diebold Nixdorf Jun 2021 - Nov 2021
    North Canton, Ohio, Us
    Piloting of new hardware and software products through multiple stages of the development processServe as the primary technical consultant for the US & Canada for maximum optimization of project integration as it relates to hardware integration.Support the coordinate and optimize processes together with the responsibilities in the R&D network, service, professional services and product line.Provide support for the sales organization.Oversees the quality management system for assigned areasCoordinate, implement and maintain a Corrective Action System for tracking non-conformance and subsequent corrective action for facility products and processesPerform quality and performance analysisPerform plant internal audit function (Layered Audits)Quality problem solvingTrain associates in proper containment and problem solvingWork with quality auditorsCustomer liaison for quality issues and concernsAssist in vendor managementExecute the continuous improvement plan for assigned areaTrain associates in the understanding the Quality Policy, expected quality procedures, and quality improvement."
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  • Diebold Nixdorf
    Sr. Systems Architect
    Diebold Nixdorf Nov 2020 - Jun 2021
    North Canton, Ohio, Us
    Support the coordinate and optimize processes together with the responsibilities in the R&D network, service, professional services, and product line.Provide support for the sales organization.Software Packaging and DeliveryGenerate reports and evaluate project maturity based on Hardware KPI’s.Implementation of LoB Systems portfolio in platform software and hardware projects, certifications and pilots.Support the know-how transfer between the system integrators in the US & Canada and central systems integration team for the hardware and software platform.The Hardware Integration Team (HWI) operates with a broad product range from Hardware to Platform Software. The HWI team serves as a partner to transfer extensive know-how into other countries. In addition, the team supports solution-oriented integration projects all over the world. The HWI team serves as the primary connection between LoB Systems and local delivery organizations throughout the organization.
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  • Diebold Nixdorf
    Engneering Specialist 3
    Diebold Nixdorf Mar 2018 - Nov 2020
    North Canton, Ohio, Us
    Evaluate purchased items.Perform tests to evaluate the design of products or portions of products.Document the results of tests and evaluations.Review available information to determine the need for design changes.Use formal problem solving techniques to identify root causes of problems and to verify solutions.Capture and document the designs of product using computer aided engineering tools.Develop test equipment and test procedures for evaluating specific items.Adapt existing designs to satisfy specific requirements.Select software and hardware tools to support the engineering processes.Perform specific detail product design responsibilities.Perform specific design modifications to comply with current conditions.Prepare and process engineering changes.Use hands-on approach for building and evaluation prototypes.Support manufacturing and service organization needs in area of responsibility.Provide product support for responsible products. Evaluate project maturity based on Hardware KPI’s. Give feedback back to managers accordingly. Piloting of new hardware and software products through multiple stages of the development process. Ensuring customers are satisfied while documenting their feedback.
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  • Best Buy
    Inventory Control Specialist
    Best Buy Oct 2017 - Mar 2018
    Richfield, Minnesota, Us
    Provide and maintain store appearance, including ensuring warehouse merchandise is stocked on the sales floor for customers.Provide customer service and respond to customer concerns including carrying out customer products as needed and assisting customers in answering questions about product location.Assist and complete customer purchase transactions.Checks in drop shipments, truck shipments, and GEO shuttles.Confirms products are put on sales floor properly and in a timely manner.Arranges product according to planogram specifications.Performs ad set, price change, clean & bright, functionality and farming duties.Insure check-out lanes are set with proper product in each line.Upstocks/Downstocks overstock product when necessary.Provides daily leadership in the receipt, storage and distribution of merchandise to Best Buy Company stores, warehouses, home delivery or shuttle deliveries. Complete merchandising tasks, which includes planogram assignments, clean presentations, implementing fixtures, signage and product security devices.Set new and relocated planograms and graphics to merchandising standards, completes planogram checklist and proper filing procedures.Build new product displays and implement new technology displays. Maintain upkeep of store displays and assist store team with fixture and technology functionality. Assist Project Team Lead with the training of new Project Team members through job shadowing and sharing of best practices.
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  • Lockheed Martin
    Quality & Logistics Analyst
    Lockheed Martin May 2013 - Aug 2017
    Bethesda, Md, Us
    Was part of a team that coordinated international shipments for $18M high visibility part numbers annually through repair cycle, developing and reporting metrics to military customer.Updated daily our serialized asset management database, simplifying data collection and reporting of 227 MX-20 cameras and 145 aerostats over 66 sites for logistics team in Afghanistan and elsewhere.Was assigned to managing our system to track usage and condition of calibrated tooling utilizing business-wide best practices and internal Direct Numerical Control system.Worked alongside the Defense Contract Management Agency in audit and related internal assessments via inspection and corrective action plan support for entire manufacturing facility.Worked on a team that prepared and reviewed inspection criteria for technical drawings and process travelers over 7 local and build to print programs. Worked with supporting CAM (Cost Account Manager) on several military programs, responsible for meeting both cost and schedule. Maintained serialized asset management database, simplifying data collection and reporting of 227 MX-20 cameras and 145 aerostats over 66 sites for logistics team.Assisted senior leadership in the implementation and execution of the line stores inventory management system. Predominately for the $383M Persistent Threat Detection System (PTDS) program to reduce storage space and improve material retrieval time.Remedied Corrective Action Requests (CARs) to Operations for QMS violations.Understanding of the ISO 9001:2000 Quality Management System.Understanding of ISO/TS 16949:2009 standard for the automotive industry.Involved in multiple Kaizen and Six Sigma Projects (Lean Manufacturing).Inactive SECRET clearance. Expired 2015
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  • Lockheed Martin
    Test Engineering
    Lockheed Martin Mar 2001 - May 2013
    Bethesda, Md, Us
    Operated and repaired Wescam MX-20, MX-15 and MX-10 camera EO/IR (EON, EOW). Advance PCB testing, modification, population of components and repair. IPC Solder Certification. Supported the testing and deployment of backup battery systems for the prototype spy blimp, HALE-D. Maintained electronic components within the MX-20/MX-15 camera systems for the Persistent Threat Detection System (PTDS). Cameras are equipped with multi-mission sensors to provide long endurance intelligence, surveillance, reconnaissance, and communications to support coalition forces in Afghanistan and Iraq; currently testing technology for border patrol purposes with the Department of Homeland Security. Maintained, repaired, installed and operated 74K Aerostat and payloads. These where deployed in OEF, OIF.Served as member of engineering team charged with building and testing components produced from engineered drawings in support of the $27 million contract with the U.S. Navy VLA program.Key contributor to the development and testing of the LaserNet Fines, which improved the process of analyzing fluid debris and generated real-time data by detecting, counting, classifying, and trending contamination, greatly increasing the lifespan of mission-critical-machinery.Worked on a team in, building and deploying the F-35 JSF (Joint Strike Fighter) flight simulator, which replicated the plane’s cockpit and integrated with a panoramic display to deliver a full mission simulation. Utilized Thermotron Test Chambers to conduct environmental and vibration testing using Unholtz-Dickie, and created test plans for engineering prototypes.Provided subject matter expertise to resolve technology related issues in collaboration with business and IT teams. Troubleshot and diagnosed networks, drivers, and hardware, deployed Windows and Apple operating systems, and installed servers, software, printers, drivers, and system monitoring tools.
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  • Us Navy Reserve
    Seabee (Construction Mechanic)
    Us Navy Reserve Aug 2004 - Oct 2006
    Norfolk, Va, Us
    Repaired and maintained the Navy's heavy construction and automotive equipment. Including buses, dump trucks, bulldozers, rollers, cranes, backhoes, pile drivers and tactical vehicles. Adjusted and repaired ignition, fuel, electrical, hydraulic and steering systems, as well as, maintained and repaired chassis, frames and bodies.Prepared detailed maintenance records and cost control data and acquired parts.Maintained spare part inventories for equipment repair, databases for preventive maintenance and documentation of repair and maintenance performed.
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  • Ohio National Guard
    Human Resources Specialist
    Ohio National Guard Jun 1997 - Aug 2005
    Columbus, Ohio, Us
    Processed classification or reclassification actions.Prepared orders and request for orders.Prepared and maintained officer and enlisted personnel records.Prepared and reviewed personnel casualty documents. Monitored suspense actions. Initiated, monitored and processed personnel evaluations.Solder-related service includes recruiting, screening, training, conducting orientations, resolving problems, and managing solder/family relations issues. Transfered records to new home of record or new duty station.Processed personnel for separation and retirement.Processed and executed Personnel Service Center SIDPERS level procedures and actions.Processed applications for OCS, warrant officer flight training, or other training.Processed recommendations for awards and decorations.Deployed after 9/11, in support of Operations Nobel Eagle. GWOT Service Medal recipient.
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Jason Daugherty Skills

Analytical Skills Business Strategy Communication Information Technology Team Management Microsoft Office Microsoft Dynamics Crm Linux Desktop Mac And Pc Platforms Electronics Electrical Wiring Soldering Wave Solder Pc Building Computer Networking Wireless Networking Logistics Management Warehouse Operations Warehouse Control Warehouse Management Systems Sap Erp Merchandise Planning Merchandising Aeronautics Aerospace Aerospace Manufacturing Production Part Approval Process Advanced Product Quality Planning Data Management Data Warehousing Data Migration Electro Mechanical Troubleshooting Electro Mechanical Packaging Schematic Sap Products Pcb Military Computer Hardware Team Leadership Inventory Management Leadership Six Sigma Inventory Control Business Process Improvement Project Management Training Team Building Strategic Planning Customer Service Management

Jason Daugherty Education Details

  • Malone University
    Malone University
    Business Information Systems (In Process)

Frequently Asked Questions about Jason Daugherty

What company does Jason Daugherty work for?

Jason Daugherty works for Ace Hardware

What is Jason Daugherty's role at the current company?

Jason Daugherty's current role is Sr. Service Enablement Manager | Quality Assurance Specialist | Accelerating Revenue Growth & Ensuring Product Excellence | Customer-Driven Strategies | Champion of Continuous Improvement..

What is Jason Daugherty's email address?

Jason Daugherty's email address is ja****@****old.com

What schools did Jason Daugherty attend?

Jason Daugherty attended Malone University.

What skills is Jason Daugherty known for?

Jason Daugherty has skills like Analytical Skills, Business Strategy, Communication, Information Technology, Team Management, Microsoft Office, Microsoft Dynamics Crm, Linux Desktop, Mac And Pc Platforms, Electronics, Electrical Wiring, Soldering.

Who are Jason Daugherty's colleagues?

Jason Daugherty's colleagues are Fahry Arbita, Robert Gassner, Deanie Yost, Vicki Taylor, Josh Maples, Brian Morrison, Isabelle Ashby.

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