Practice Director
CurrentManage professional services “book of business” from sales through to implementation. Own the delivery of comprehensive solutions and services to clients, ensuring engagements are completed on-time, to standard, within budget, and with a high level of client satisfaction. Key responsibilities:• Build and maintain client C-Suite relationships and drive client satisfaction• Provide executive guidance to clients and participate in strategic planning initiatives with clients • Drive P&L for the practice• Manage practice operations to drive key performance indicators (KPI) • Develop new opportunities to address client needs through professional service engagements • Oversee multiple project delivery teams in the execution of defined methodologies to meet engagement requirements and expectations (participate in Client Executive Steering meetings)• Collaborate with internal leadership to refine delivery strategy, enhance delivery methodology, ensure the ability to meet professional services demands, and achieve line of business performance objectives• Work with marketing, product management, finance and sales functions during the sales cycle to ensure that the services defined will meet the requirements of the client