Adult Social Care

Managed a caseload of customers to ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness. Addressed customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate to develop customer’s capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.Identified structure and recommend vacancy and training solutions, working in close consultation with EST Consultants and Tutors, to meet the specific needs of customers and employers.Provided advice, guidance and support for customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise the potential for customers to sustain employment in the long term.Developed relationships and networks with key stakeholders including employers, jobcentre teams and provisions and funding providers to ensure smooth operation of all processesObserved and adhered to the customer service standards so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.Maintained IT files and customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards. Identified employment and other work related opportunities with employers through marketing candidates directly into employers.Ensured compliance with the company policies (including Health & Safety, Safeguarding and Data Security) so customers and colleagues are protected at all times

Flexible Job Coach who excels in guiding, assessing and helping to develop the skills of newly employed developmentally challenged individuals. Proficient in assessing job and skill needs, working collaboratively with employers and programme participants, training, development and monitoring progress. Experienced in coaching and guiding individuals of all ages and abilities to fulfil their new employment roles and goals.

• Accountable for 20 staff plus an Assistant Manager• Working within budgetary constraints• Accountable for all aspects of running the business• Staff motivation/recruitment/training and development• Trained in disciplinary procedures• Trained in security procedures• Health and Safety-implementing changes to legislation• Co-ordination of staff rotas• Wage control• Alarm call outs-key holder• Personal liquor license• Set up Post Office in Store