Lead AI & Intelligent Automation Center of Excellence delivering Robotic Process Automations (RPA), Conversational AI, Intelligent Chatbots/Virtual Assistants, and Machine Learning across the Enterprise. Responsible for overall demand management, resource planning, overall delivery (development, QA, infrastructure), operations, budget management and business metrics performance• Led initial demand/backlog of 50+ RPA opportunities through process analysis across Procure-to-Pay, Record-to-Report, Human Resources, and other Global Business Services functions• Established Intelligent Automation overall vision through collaboration with IT and Business Function senior leadership for transformation and business productivity goals• Defined and manage COE processes, including ongoing demand management (fit/gap assessment, business value quantification), development process (resource management, user story creation, technical specification templates, quality assurance process), governance (prioritization methodology), and related operations processes (business and technical operations, ongoing metrics and business value tracking)• Directed selection and technical configuration of core platforms (Blue Prism, Azure Services) and infrastructure for global scale, including DevOps processes for agile delivery and continuous integration / continuous deployment • Lead, coach, and supervise COE team growing from 3 resources to 48 cross-functional resources (combination of employees and strategic vendors)• Launched Global Enterprise Virtual Assistant, facilitating better associate experience, service desk management and productivity• Key Technologies: Blue Prism, Azure Intelligent Chatbot/Virtual Assistant Framework, Azure Machine Learning, Azure DevOps

Led IT services as Client Management/Application Portfolio lead for multiple business functions including Procurement, Global Master Data, Finance, User Experience & Digital Services. Accountable for IT strategic direction based on client objectives, IT roadmap, governance, annual budget management, and agile teams delivering both large scale and smaller scale/targeted software solutions, productivity goals and continuous process improvements. Collaborated with corporate executives and function leaders to identify client requirements, determine technical specifications and manage solution delivery. Established and tracked key metrics ensuring value realization and alignment with business goals and strategies.• Successfully led major software projects as Application Portfolio Lead, including enterprise ERP/Financial implementations, global intranet, global master data solutions, SOW/Vendor management package, and major ERP upgrades, each delivering reduced total cost of ownership, improved business process, or productivity improvements• Streamlined vendor management while delivering a 20% cost savings through consolidated vendor selection, negotiation and broader alignment with strategic partners• Led strategic application portfolio assessment driving 15% cost reduction via business process improvements, application consolidation and functionality improvements streamlining business operations• Drove 35% reduction in legacy production support incidents through improved problem resolution process, enhancement identification, and process improvements• Key technologies: Adobe Experience Manager, SAP, Salesforce, Mulesoft, Azure, AWS

Oversaw Strategy and Delivery for CRM, eCommerce, Creative Studio & offshore offerings, Client Management for major accounts and execution responsibility for all Technology Services (Development, QA, Operations). Consistently delivered against key performance metrics through strong client collaboration, key partnerships with strategic vendors and ongoing innovation/operational improvements. Senior Management team member. Consistent Role progression (PMO Director, VP Development, SVP/EVP Technology).• Successfully managed ongoing enterprise programs, with 30+ concurrent projects across clients, including launches for major client initiatives, CRM campaigns, and ongoing eCommerce programs• Developed client IT strategies and roadmaps through ongoing collaboration with senior client & agency leaders• Established agency wide Project Management Office (PMO) including delivery framework, templates for multiple services and ongoing project tracking procedures to ensure successful delivery and mitigate risk/issues/roadblocks leading to >90% on time, on budget delivery across agency accounts and services• Defined and managed development frameworks, tech stack/platforms, standards and operational procedures• Served as client escalation point for all delivery issues, roadblocks and risks across clients, successfully resolving issues to ensure compliance to schedule and budget targets• Overhauled technical infrastructure, systems portfolio and platforms, driving 60% reduction in operational cost while significantly increasing scalability• Incubated and launched multiple new teams/capabilities, including User Experience and QA practices• Estimated annual department budget, managed P&L and successfully exceeded financial targets year over year• Served on senior management team and led multiple agency wide improvements including culture, retention and employee training program that successfully reduced turnover rate of resources

Lead in the Wholesale & Customer Operations Groups:• Managed newly established business processes for a major replatforming/ new product offering for AT&T consumers • Successfully created business cases and ROI metrics for critical IT initiatives through collaboration with IT, business units and finance organizations• Drove 100% acceptance of business cases via presentations to Prioritization Governance board • Delivered major testing efficiencies as Test Integration Lead managing complex environment utilized by multiple Big 4 Consultancies & development teams with over 500 resources• Optimized escalation process allowing rapid cross vendor issue resolution to ensure aggressive project deadlines were met

Led IT portfolio strategy, roadmap planning and integration for Private Equity acquisition targets• Contributed to significant growth of practice through new business opportunities leading to 40% YOY revenue growth• Led technical assessments on behalf of Private Equity firm for acquisition targets • Successfully led transformation of clients’ in house IT department to full outsourced model• Developed IT integration plans for client acquisition of target with full legacy POS, data management, and operational support systems across Quick Serve Restaurants (QSR) • Led IT operations post transformations typically yielding over 30% cost reduction • Led multiple migrations and implemented multi-brand application architectures & infrastructure

Provided strategy, program/project management and delivery support across major US communications clients.• Served in lead capacity across major functional areas including Development, Test Management, and overall Account Management & Delivery• Focused on multiple large scale projects within AT&T (Formerly BellSouth) across multiple business units• Drove major penalty reductions (>$2mm) and FCC compliance validation - Defined and managed assessment methodology, root cause analysis, and resolution recommendations • Successfully lead multiple system integration initiatives including billing, operations, and sales support systems• Led multiple systems integration initiatives across Wholesale Customer segment with teams ranging from 5 - 20 resources