Marketing Analytics

Responsible for the $1M service goal, I led a team and provided YONYOU ERP System Operation & Maintenance service for over 50 corporations and government organizations.• Responsible for new team member on boarding, team building, and employee training.• Set department goals and align team members’ actions with business strategies and company values.• Provide operation & maintenance service of both existing clients and new coming clients.• Managed projects that involved various ERP systems, ranging from Finance, Asset Management and Supply Chain management.• Provided outstanding service and support for various industries, including Energy, Public Affairs and Real Estate.• Led project teams and implemented ERP systems for over 10 major corporations, which achieved a total of $1.5 M revenue. • Integrated various resources and efforts from multiple departments within YONYOU Macau branch to assist the Project Management Office with a number of important projects.

• Delivered ERP implementation services including user requirement study, system configuration, testing, user training, report writing, and documentation.• Analyzed business user needs to develop solutions, with the overall goal of improving business process, efficiency, and end-user self-sufficiency.• Analyzed and provided high-level project scope for impact and feasibility within the defined time/cost constraints with minimal direction.• Provided outstanding service and support for clients in various industries, including Energy, Public Affairs and Real Estate.• Managed projects that involved various ERP systems, ranging from Finance, Asset Management and Supply Chain management