Director- Business Optimization
Current Objectively reviewed current business practices to determine the adequacy and reliability of systems or procedures. Continuously work inter-departmentally to build and implement new processes in an effort enhance efficiency, cut down on manual procedures, and eliminate over-lapping functions. Assist in the development and implementation new applications (either internal or via a 3rd party) to create internal efficiencies as well as enhance the customer experience. Work in… Show more Objectively reviewed current business practices to determine the adequacy and reliability of systems or procedures. Continuously work inter-departmentally to build and implement new processes in an effort enhance efficiency, cut down on manual procedures, and eliminate over-lapping functions. Assist in the development and implementation new applications (either internal or via a 3rd party) to create internal efficiencies as well as enhance the customer experience. Work in conjunction with Vendor Management to build new relationships as well as enhance and foster existing ones to ensure that organization is on the forefront of new product lines to enhance operations. Led project team that launched a new suite of mortgage products which allowed organization to generate market space in an emerging market before competitors. Develop reporting tools that allows leadership to review and analyze pertinent KPI information as well as deficiencies and trends. Develop new workflows, heavily process based, for new products, applications, and or procedures. Assist in development and roll out of operational and sales level training. Assist in creation and implementation of automation and robotics tools that allow the organization to gain efficiencies throughout all processes. Show less