Jason Deville Email & Phone Number

Texas, United States

Worked closely with our internal security team. Leading projects for them including, but not limited to, email tagging which drastically cut down on phishing email clicks, and machine patching to ensure that all machines in our environment met security standards, also led the project over the upgrades to our internal security system, working with needed vendors and support to accomplish these upgrades and train the IT and HR staff on the new processes. Led new hire orientation for new employees and new IT staff, as well as performing follow up meetings with these new employees to provide additional support.Developed training and implementation documentation for virtual machine setup, employee terminations, iOffice/Teem devices, email retention as well as participating in collaborative efforts to update existing documentation. Participated in sprint planning, reviews, and project planning meetings. Utilizing Agile/Scrum methodology.Performed G-Suite administration, including creating user accounts, creating distribution lists, managing calendars, and performing reports on audit logs. Also led projects related to email retention, allowing me to work with google product managers and our internal implementation team to implement scripts to resolve this.Worked as a Slack Administrator, participating in slack migrations, smoke tests to verify the success of changes, and troubleshooting issues that may have arisen in those situations. Also performed user management, group management, and initializing webhooks for channels. Performed MDM management with Azure/AWS/Jamf cloud.Worked extensively with the ticketing system Jira and other Atlassian tools such as confluence.

Provided exceptional service during P1, P2, and P3 incidents, with a willingness to stay late to get back to optimal working conditions. Trained new IT staff on policies, procedures, and best practices for interacting with end-users.Supported Microsoft products, including outlook, excel, and word. Along with Office 365 administration, account creation, and user maintenance.Provided outstanding support to C-suite users as backup executive support, providing white-glove service to our most important users. Provided support for Mac, Windows 10, and MDM support for mobile devices.Provided user support for server issues within VMware.Worked with SIEM tools such as Splunk, and other security software such as McAfee Encryption endpoint to secure user’s machines.

Irving, Texas

Provided high-quality customer service/IT Support for U.S bank ATM NOC.Analyzed complex network issues with ATM terminals, working with outside vendors and ISPs when needed.Performed internal network maintenance and ran system audits.Created bridge calls during P1 and P2 events, and assisted with triage efforts.Performed network tasks to improve and upgrade the network.

Dallas/Fort Worth Area

Provided high quality IT support for Option Care Infusion Services a subsidiary of Walgreen'sHighly adept at walking end users through complex issues in a concise and effective mannerAnalyzed and troubleshot complex technical problems for windows XP, 7 and apple products.Managed Active Directory accounts, MS Outlook accounts, VPN access, Creating MRO/FCO accounts,and creating I-­emphasys accounts.Managed hardware such as printers and scanners, and software installs such as Office 365 suiteProvided high quality customer service while staying within call volume parametersDocumented trouble tickets in ServiceNow ticketing systemProvided remote desktop support via server and web based applications

Sanger, Tx

Devised solutions for logistical problems by using computer software and technical equipment.Enforced safety protocols, DOT and OSHA policies by providing both positive and negativereinforcements.Constructed demonstrations and presentations to motivate employees to perform at a higherlevel.Assisted employees with managing their time and completing deadlines in a timely manner.Facilitated reinsert lines with MS Access and CIM software.Attended various staff development workshops sponsored by Walmart Inc.

Cedar Rapids, Iowa Area

Formulated websites and other forms of advertisements by using the input and feedback of theclient.Conserved time by efficiently turning the clients’ desires into a publicized marketing tool.Accelerated the sales process by effectively articulating options and incorporating the desires ofthe client.Capitalized on more than 50 marketing accounts on a weekly basis by providing exceptionalcustomer service and proactively acquiring deals.Facilitated effective and concise communication with clients and staff .Managed and finalized major contract negotiations with clients.Constructed creative and organized advertisements for the purpose of Yellowbook publications.Manipulated Microsoft word, excel, access, outlook and powerpoint daily.

Bachelors Of Special Studies, English & History

Activities and Societies: Zeta Tau Psi, Lunch Buddies

Associate’S Degree, Cyber-Security

Fundamental security concepts, firewalls and network security, scripting, operating system security, intrusion detection, and incident.

Associate Degree, English

Activities and Societies: Phi Theta Kappa, Educational Talent Search - student worker

Education record

1000+ hour software engineer immersion program. Studied JavaScript, React, Server development, database development. Developed.