Senior Enterprise Technical Account Manager
CurrentWe can help you transform your data into a powerful strategic asset, with data protection and information management solutions that enable you to protect, access and use all of your data — anywhere and anytime.Responsibilities:• Created scalable, automated solutions for our customer accounts and peers• Management of top tier household name enterprise accounts• Mentorship of peers and onboarding team members• Uncovered additional sales opportunities during relationship management • Information Analysis, Software Debugging, Software Documentation, Software Testing• Committed to user needs and software requirements to determine feasibility of design within time and cost constraints.• Coordinated software system installation and monitor equipment functioning to ensure Service Level Agreements are met and delivered quarterly business reviews• Analysis of information and reporting to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications.• Developed solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas.• Provided information by collecting, analyzing, and summarizing development and service issues.• Improved operations by conducting systems analysis; recommending changes in policies and procedures.• Testing the product to ensure that it operates satisfactorily