Jason Dunlap Email & Phone Number

- Design and execute strategies to optimize the customer success journey.- Drive outcomes aimed at reducing churn, increasing revenue, and optimizing customer experience.- Work collaboratively with other teams and departments across the organization to deliver efficiencies in processes and procedures.- Manage KPIs, milestones, and long-term goals supportive of the overall company objectives for revenue, growth, and retention.- Ensure that we are accurately forecasting at-risk customers.- Mentor and coach individual team members to achieve daily success, reach career development goals, and reduce time to proficiency.- Work with Operational teams to plan, staff, and budget resources for our Customer Success team.- Inspire customer-centricity across Modernizing Medicine.- Collaborate and partner throughout the organization to represent customer needs and optimize the customer journey.- Work with client teams to identify and mitigate risks and ensure 100% customer satisfaction.Modernizing Medicine® and its affiliated companies place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our specialty-specific, data-driven and cloud-based electronic health records (EHR) and practice management (PM) systems, plus revenue cycle management (RCM) services, were built by a team including specialty physicians and practice management professionals. Our suite of products and services is designed to transform the clinical, financial and operational aspects of dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices. We also offer products designed for ambulatory surgery centers. For more information, please visit www.modmed.com.

Orchestrated the customer journey through developing deep and insightful relationships, and driving an effective adoption experience. Responsible for the renewal and expanded usage while embracing value proposition and how it relates to the strategic goals of an educational institution; provide support, actionable advice, and useful content to drive impact. Analyzed and interpreted data as it relateed to impact and implementation to initiate proactive solutions. Closely monitored and reported on key metrics, milestones, and client NPS; analyzed trends to monitor client health throughout the client journey

Cleveland/Akron, Ohio Area

Served as a mid-level individual contributer focused on new business acquistion, expansion growth revenue streams, and renewal retention within a mul ti -state territory. Positioned DreamBox as an adaptive, online K-8 math program designed to complement classroom instruction and proven to positively impact student outcomes. Created, communicated and executed sales strategies and territory plans. Scheduled and delivered online demonstrations and in-person presentations while possessing the aptitude to perform needs based assessments with school/district leaders. Built rapport and outlined a buying vision to challenge the staus quo and position DreamBox Learning as a strategic partner. Accurately forecasted upcoming sales performance to sales leadership and executive team

McGraw-Hill Education is a digital learning company that draws on its more than 100 years of educational expertise to offer solutions which improve learning outcomes around the world. McGraw-Hill Education is the adaptive education technology leader with the vision for creating a highly personalized learning experience that prepares students of all ages for the world that awaits. The Company has offices across North America, India, China, Europe, the Middle East and South America, and makes its learning solutions available in more than 65 languages. McGraw-Hill Higher Education is a leading innovator in the development of 21st century teaching and learning solutions for post-secondary and higher education markets worldwide. Through a comprehensive range of traditional and digital education content and tools focused on improving student learning outcomes, McGraw-Hill Higher Education empowers and prepares professionals and students to connect, learn and succeed in the global economy.

Responsible for management of $2.5 million individual territory in which marketing and selling strategies are developed and implemented within assigned territory. Plans, organizes and prioritizes marketing and sales strategies to exceed sales targets. Experienced at forecasting sales targets for adoption opportunities. Devises and implements plans for effective strategic sampling of print and electronic samples. Utilizes planning process for development of District Business Plan to maximize market penetration of team resources. Identifies and reports trends that could generate new content or marketing models for Cengage Learning. Represents and promotes Cengage Learning products to all customers while incorporating digital, custom and bundling strategies into sales calls. Builds relationships with bookstore managers/buyers to strategize sell-through and promotional campaigns. Attends conventions and evaluates editorial opportunities as appropriate. Able to mine for faculty and content partnership opportunities by seeking author contributors for content development for books, supplements, and digital product solutions. Identifies and reports trends that could generate new content or marketing models for Cengage Learning.

Works daily with customers influencing prescribing habits to drive sales through the effective execution of the Pfizer Selling Model and third party support programs. Consistently builds relationships, develops speakers as advocates for Pfizer products, leverages resources, provides value added services, and educates customer base. Proactively coordinates with teammates, collaborates on initiatives together, and brainstorms ways to impact physicians’ prescribing habits.