Jason E. Email & Phone Number

California, United States

Foster City, California, United States

• Effectively lead and manage a team of teleoperators during designated shifts, ensuring smooth operations and optimal performance.
• Provide training and onboarding for new teleoperators to ensure they are familiar with protocols and procedures.
• Regularly assess the performance of teleoperators, providing constructive feedback and coaching to improve efficiency and customer service.
• Create and manage shift schedules, ensuring adequate coverage and adherence to operational requirements.
• Address and resolve any issues or challenges that arise during the shift, escalating complex problems to higher management when necessary.
• Enforce company policies and procedures, ensuring that teleoperators comply with established guidelines.

• Manage and oversee the day-to-day operations of the teleoperations team, ensuring smooth execution of tasks and adherence to operational standards and protocols.
• Continuously evaluate and improve operational processes, workflows, and procedures to enhance efficiency, quality, and safety in teleoperations activities.
• Efficiently allocate resources, including operators, equipment, and software tools, to meet operational demands and maximize productivity and effectiveness.
• Monitor and track key performance indicators to assess the performance and effectiveness of teleoperations activities, identifying areas for improvement and implementing corrective actions as needed.
• Establish and implement protocols for incident response, including effective communication channels and escalation procedures to handle unexpected situations or emergencies during teleoperations.

• Develop and streamline processes to increase workflow productivity. Reduce downtime while keeping operators up to date and motivated.
• Lead and manage an average of up to ~20-30 operators and provide day-to-day feedback, guidance, and training competencies. Provide performance reviews of operators based on their metrics and evaluation.
• Responsible for supporting and running the interview process and successfully executing the onboarding process for new hires. Work closely with the L&D team to develop and streamline the interview process and provide.
• Hold the start of day/end of day meetings and manage operator attendance. Ensure operators are prepped with important key updates or deadlines before their daily duties and tasks.
• Collaborate with multiple cross-functioning teams and understand weekly goals and strategies for operator optimization. Provide visibility on operator availability on a daily basis.
• Engage with peers and upper management for continuous improvement of processes and projects to drive standardization and enhance efficiency.

• Responsible for scheduling & coordinating operator schedules on a weekly basis based on planning needs. Observe set schedules and ensure plan implementation is optimized.
• Provide daily feedback on operator performance and execution with shift supervisors and management. Update and publish daily shift reports.
• Effectively communicate with operators in the field and respond as needed. Point of contact for escalation & troubleshooting of all technical and software related issues.
• Drive dispatch workflow optimization & automation efforts by working closely with the product team.
• Provide insights by synthesizing data on weekly planning workflows.

San Francisco Bay Area

• Safely operate our autonomous vehicles and robots up to 8 hours a day, 5-6 days a week.
• Collaborate closely with our software & hardware engineers, as well as software operations specialists to advance our technologies and internal workflows, and ultimately help craft our product roadmap.
• Utilize proprietary software to collect data and troubleshoot in a variety of real world situations, while simultaneously providing detailed and accurate feedback to our engineers.
• Interact with members of the public to educate them on autonomous vehicle technologies and behaviors.

• Monitor content coming into one of the most trafficked areas of Facebook.
• Ensure that we're maintaining a high quality standard for all 1 billion of our users.
• Collaborate with cross functional product teams with actionable insights and end-to-end operational expertise.
• Analyze large-scale data collection for machine learning, competitive analysis, or real-time ranking.
• Utilize data to improve user experience and internal tools.
• Ability to multitask and take on new projects with minimal supervision.

San Francisco Bay Area

• Efficiently handled video media such as VHS, VHS-c, and Mini DV tapes received from the order and entry department.
• Monitored 200-300 videos per shift ensuring each video was properly captured and free of any bad tracking or blank tape errors.
• Record, process, and validate each video job using Yes Video’s processing client.

Mountain View, CA

• Able to demonstrate leadership competencies and have an understanding of Marriott’s brand service programs, quality assurance, and safety/security.
• Train and supervise new hires to ensure the best practices and ensure work schedules are prepared.
• Perform daily banking procedures and ensure daily amount is accurate before submission to corporate via corporate drop box.
• Works with and ensures compliance with all guidelines for operations, including front desk, housekeeping, and maintenance.
• Able to demonstrate leadership core competencies such as understanding brand service programs, quality assurance, and safety/security.
• Accounting competency with standard policies and procedures.

Mountain View, CA

• Greet guests and complete the registration process by inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting.
• Managing each guest using our guest management software “FOSSE.”
• Assist guests with check-out by ensuring rooms and services are correctly accounted.
• Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, and other general product knowledge.
• Coordinate between maintenance and the housekeeping team to ensure the guest’s room is ready upon their arrival.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.

Bachelor Of Arts (Ba), Communication Studies

Education record