Seasoned professional with over 20 years of expertise in international logistics, dangerous goods, management, and IT, seeking a challenging role to leverage my skills in driving company growth and expanding my knowledge base. Known for exceptional customer service, creative problem-solving, and strategic planning.Key Strengths• Customer Service Excellence: Renowned for providing top-notch customer support and resolving issues efficiently.• Problem Solving & Troubleshooting: Adept at identifying and addressing IT and logistical issues to enhance productivity.• Personnel Support & Training: Skilled in training, motivating, and supervising staff, fostering a productive working environment.• Strategic Planning & Implementation: Proficient in developing proactive procedures and systems to maintain efficiency.Technical Proficiencies• Operating Systems: Windows and Macintosh• Software: Microsoft Office Suite, Remedy Ticketing System, Kana Mail Messaging Software• Communication Systems: Private Branch Exchange (PBX) systemsCore Competencies• Reliability & Organization: Highly organized with an exceptional attention to detail, capable of handling multiple assignments.• Multi-tasking & Time Management: Excellent at managing time and prioritizing tasks effectively.• Adaptability: Flexible and adaptable to changing circumstances.Achievements• Hold a valid IATA 7.3 – Dangerous Goods Regulations (DGR) certificate.• Hold a valid Security Threat Assessment (STA).• Part of the LaserShip Global Critical Delivery leadership team that transformed the international division from an unknown, low earning branch to consistently being within the top three profit earning divisions in the company. • Created operations and technical training documents to heighten production standards and accountability.• Demonstrated exceptional multi-tasking skills to address inquiries or concerns effectively.