As a seasoned IT Project Manager with over 15 years of experience, I specialize in leading large-scale technology deployments, managing cross-functional teams, and driving process improvement across public and private sectors. My career has been dedicated to delivering high-impact IT projects that align with business goals, optimize operational efficiency, and exceed client expectations.Core Competencies: • Project Management & Execution: Proven track record of managing multi-million dollar projects for high-profile clients, including the Government of Ontario, Shell Canada, and major financial institutions. Skilled in balancing project scopes, schedules, and resources to ensure timely and successful outcomes. • IT Infrastructure & Systems Deployment: Expertise in end-to-end asset management, network administration, and system upgrades, with a focus on seamless integration and minimal downtime. Experienced in working with complex IT infrastructures to meet organizational and client demands. • Stakeholder & Vendor Management: Effective communicator who builds strong relationships with stakeholders, vendors, and executive teams. Known for transparent reporting, keeping KPIs “in the green,” and maintaining compliance with Service Level Agreements (SLAs). • Process Optimization & Data-Driven Decisions: Continuously improving workflows and developing robust tracking systems to enhance efficiency, cost control, and accountability. Skilled in using data analysis to drive strategic decisions and support continuous improvement.My technical toolkit includes proficiency in Windows OS, Google Workspace, MS Office Suite, Cisco Networking, Active Directory, and ServiceNow, among other platforms. Whether I am leading a team of 100+ technicians or handling high-stakes deployments across multiple locations, my focus is always on delivering results that drive value for clients and support business growth.I am passionate about leveraging my expertise to tackle challenging projects, optimize IT operations, and make a tangible impact on organizational success. I am open to new opportunities that will allow me to expand my skills in IT project management and collaborate with forward-thinking teams.Let’s connect if you’re looking for an IT Project Manager who combines technical acumen with a results-driven mindset and a proven ability to deliver exceptional outcomes.
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Assistant Manager - Public ServicesMbi It Services Jan 2015 - Mar 2023Project Scope: Managed a multi-million dollar IT deployment project for the Government of Ontario, encompassing over 100 government locations all across Ontario. Total assets to be deployed were well over 100,000.Contract Negotiation: Assisted in the negotiations and wording of the Statement of Work (SOW) and ensured compliance with Service Level Agreements (SLAs). Ensured that no SLA was ever breached during the contract. Asset Management: Managed the installation and removal of over 100,000 IT assets, including desktops, monitors, printers and servers, plus all peripherals. This involved detailed planning to ensure that all assets were deployed and removed with minimal disruptions. Implemented a robust tracking system to monitor the status and location of each asset, ensuring accurate inventory management and accountability. Team Coordination: Led and coordinated a team of over 100 technicians, meticulously planning and scheduling their work to handle thousands of service requests from the government employees.Process Improvement: Developed and implemented efficient invoicing methods and created detailed spreadsheets for tracking contract financials and remunerations.Executive Communication: Maintained clear and consistent communication with government executives to ensure project milestones were met and expectations were exceeded. Problem Solving: Addressed and resolved any issues that arose during the deployment, ensuring smooth project execution and client satisfaction.
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Project ManagerMbi It Services Jan 2013 - Dec 2015Project Scope: Contracted out to Shell Canada to help spearhead a comprehensive, nationwide project. Focusing on the replacement of Point of Sale (POS) pumps and the upgrade of all back-office computer systems across numerous locations. This project required meticulous planning and execution to ensure minimal downtime.Technical Support Leadership: Co-led the technical support team. This role involved providing comprehensive guidance and support to over 100 technicians, ensuring they had the necessary resources and information to perform their tasks efficiently. Coordinated troubleshooting efforts by referencing detailed technical manuals and collaborating closely with Level 4 Shell technical analystsCoordination and Scheduling: Managed the scheduling and deployment of technicians across multiple time zones, ensuring that all start times were synchronized and that project timelines were strictly adhered to. Additionally, facilitated regular training sessions and knowledgesharing meetings to keep the team updated.Payment System Integration: Coordinated the seamless integration of updated payment systems in collaboration with Moneris, ensuring that all new POS pumps and back-office computer systems were fully compatible with the latest payment processing technologies. Worked closely with Moneris representatives to ensure the technician’s onsite made the correct programming updates by conducting thorough testing of the new payment systems to identify and resolve any potential issues. Stakeholder Management: Maintained proactive and trans parent communication with Shell Canada executives, who were closely monitoring the project’s progress. Ensured that their dashboards were consistently updated with real-time data, keeping all key performance indicators (KPI’s) “all green” to reflect the projects health and progress. Regular meeting status meetings, detailed progress reports and immediate escalation of any issues that could impact project timelines or outcomes.
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Field TechnicianMbi It Services Jan 2008 - Dec 2013Deployment Services: Worked with a variety of companies such as the Government of Ontario, the Bank of Montreal, Dollar Tree Financial, Peel Region, Toronto District School Board (TDSB) and the Durham Catholic School Board. Servicing their IT deployment requirements, making sure of functionality and upgrading of new systems.Data Migration: Conducted comprehensive data migration processes using the User State Migration Tool (USMT) to ensure the transfer of user data to new systems. Replicated user environments accurately, meeting their specific expectations and requirements. Ensured data integrity and security throughout the migration process, adhering to stringent protocols to prevent data loss or corruption. Provided support and troubleshooting during the migration to address any issue that arose, giving the end-users a smooth transition. Equipment Removal: Handled the removal of old IT equipment, ensuring all data was securely wiped using industry-standard software. This process required efficient management of software licenses for the data wipe tools, as each machine’s wipe logs had to be meticulously recorded and reported. Coordinated the logistics of the equipment removal, ensuring minimal disruption to operations and proper disposal or recycling of old hardware. Security Clearance: Maintained CPIC (Canadian Police Information Centre) clearance to handle the sensitive data and equipment
Frequently Asked Questions about Jason Edwards
What is Jason Edwards's role at the current company?
Jason Edwards's current role is Assistant Manager - Public Services | Project Management, Technical Support Leadership.
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