Jason Epp Email & Phone Number

United States

CBS NorthStar is a restaurant technology company that provides software and support for restaurant sites. The in-house NorthStar product is a POS solution that was developed for Apple iPads as registers as well as working on Windows PCs for Server and POS. It has real-time cloud reporting and configuration, and integrates with multiple partners for Kitchen, reporting, Order Confirmation boards, online ordering, etc. Coordinate with Support, Implementation, Sales and Development Teams, including providing Lvl 3 Technical Support, for POS, Back Office and credit card software. The Production Support Engineer involves planning, training, troubleshooting and deploying new software/hardware to the field.Technical Documentation:- Write easy-to-understand user interface text, online help and developer guides- Coordinates layouts and organization of documentation- Review, edits, and proofreads materials written by others- Provide documentation delivery plans- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements- Continue to grow and improve content guidelines and a library of content templates.Releases/Pre-Sales Config:- Release of Software- Configuration of Software- Sales Team Training- Pre-Sales Configuration- New DevicesTier 3 Support:- Customer Care- Escalations from Support- Support Team Training- Documentation of Processes

Irvine, California, United States

Technical Support for Restaurant software and payment systems

Uruapan, Michoacan

Contracted by Wyndham Hotel and Resorts for the successful Training and Implementation of Sabre SinXis property management software in 900 locations, with a single day cut over. Also, provided post cut over support as needed.

Charlotte, North Carolina Area

Provide advanced and custom technical product support to the QSR industry as it relates to Point-of-Sale software, hardware, payment systems, security and related items.

Charlotte Nc

Provide 3rd level and general product support to the QSR industry as it relates to Point-of-Sale software, hardware, payment systems, security and related items.

Charlotte, North Carolina

Point person for several QSR customer accounts. Assist with the installation, configuration and maintenance of the Point of Sale, Back Office and above restaurant reporting.

Anaheim, California

Worked for CKE in various Carl's Jr. Restaurants from 1991 to 1999 holding various positions, the last 4 yrs in Restaurant Management up to Restaurant Manager. Moved to Corporate in November of 1999 doing various roles for Operations, Payroll and IT during Y2k transition. From 2002 - 2007 was a Operations Analyst working on implementations, training, testing and supports of any new Project before getting to the restaurant. The bulk of this was with I.T. and new programs, hardware, etc.

Qualified Integrator/Reseller 600-580, Secure Installation And Maintenance Of Payment Systems

Qualified Integrators and Resellers (QIR) Program outlines guiding principles and procedures for the secure installation and maintenance.

Business Administration, Management And Operations

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