Collaborate with Data Owners and Stewards to ensure data quality and lifecycle management.Develop and document data requirements, standards, and quality rules, ensuring consistent data availability.Guide business units in identifying Critical Data Elements (CDEs) and enforce quality standards.Analyze data ingestion requirements and manage data from internal and external sources.Document metadata, providing business context for data assets and recommending data-driven solutions.Lead problem-solving for data quality issues and provide remediation strategies.

*Translated business requirements into detailed documentation and designs for ServiceNow solutions, collaborating with the Solution Architect to ensure technical feasibility. *Reviewed existing HR processes, captured operational challenges, and developed business requirements for improvement. *Provided support for CPS users, including user management, reporting, training, and onboarding. *Troubleshot user or system issues and escalated to the ITSM tool vendor as needed, managing vendor relationships to ensure service expectations. *Translated business requirements for HR processes into ServiceNow designs, collaborating with architects for technical feasibility. * Led HRSD implementations, ensuring alignment with HR goals and on-time delivery. * Designed and deployed HR workflows for onboarding, offboarding, and self-service portals. * Conducted training sessions for HR teams on ServiceNow HRSD functionalities. * Managed project lifecycles, ensuring successful HRSD deployments within budget and timeline. * Utilized Agile methodologies for continuous improvement throughout HRSD implementations. * Automated HR workflows to streamline processes and reduce manual effort. * Developed and implemented knowledge management strategies to maximize ServiceNow's HRSD functionalities. * Analyzed user feedback and metrics to optimize the HR knowledge base and enhance user experience.

Developed & maintained Medi-Cal systems using COBOL, JCL, VSAM (mainframe).Led SDLC & Agile practices (Scrum Master) for successful project delivery.Streamlined ad-hoc programs into production automation, boosting efficiency.Led product release planning, aligning with stakeholders & managing expectations.Designed & implemented object-oriented, database-driven applications.Analyzed complex Medi-Cal cost reports, providing exceptional customer service.Ensured compliance with regulations and fostered open communication with stakeholders.Continuously improved processes for cost report collection & analysis.Strong analytical skills & commitment to continuous learning in technical areas.

- Provided top-tier customer support across multiple Apple products.- Specialized in CPU and iPhone support, consistently recognized with ACEA awards for outstanding customer satisfaction.- Represented the team in Apple business meetings and served as Backfill Manager, driving performance numbers to meet business goals.- Earned certifications for Mac hardware and Mac OSX expert during tenure at Apple