Jason Ferrell is a Chief Design Officer at Humana. Colleagues describe them as "Jason and I had the opportunity to work with each other for several years at Wachovia. We had an outstanding relationship which was really more of a partnership. We often brainstormed ideas on what we could do to lead Wachovia further in terms of strategies to improve the customer experience. It was an exciting time when Jason and I had the ability to help shape the culture of the Wachovia contact centers. I found Jason to be very bright, inventive, collaborative, and I believe I learned as much from him as he learned from me. When Jason moved on, it was a loss for us all but a great career move for him. However, the lessons we learned together helped to evolve the Wachovia program. Today, more than 5 years later, Jason continues to be a great advocate for the customer. He is insightful and produces results in whatever he endeavors to do. It is a privilege to have worked with and to know Jason."