Jason Fleming Email & Phone Number

Whiteley, Hampshire, United Kingdom

Guildford, United Kingdom

• Maintaining the installed base to ensure that new items are added in a timely manner and that old equipment is removed, escalating where necessary and taking ownership of the issue through to resolution.• Growing the customer service contract business by actively promoting and selling the contract portfolio to existing and new customers.• Creating new business quotes for customers when equipment is due to go out of warranty.• Uploading data on new installations into the installed base from source factories. • Keeping warranty and contract agreements up to date.• Raising invoices and credit notes in accordance with relevant approvals and resolving customer queries efficiently.• Creating renewals for contracts; checking dates and serial numbers in SAP.• Liaising with our customers and sales specialists to ensure that purchase orders from customers are received on time and ensuring that information received from customers is accurate.• Setting up planned maintenance visits with customers as per contract.• Monitoring monthly targets and ensuring that work is prioritised accordingly.• Working with colleagues in Planning, Service Logistics and on the Helpdesk, where necessary, to resolve customer issues and providing feedback.• Acting as a customer advocate.

Guildford, United Kingdom

• Establishing, qualifying, and maintaining contact with small-to medium-sized customers and prospects to increase sales of Customer Service and Commercial solutions. • Being commercially aware to ensure Philips achieve the highest sales possible.• Employing a disciplined phone call campaign, combined with a targeted customer approach, qualifying accounts, updating the customer’s complete account information, and beginning to develop the relationship. • Managing Healthcare customers through the lifecycle including quoting and qualifying.• Taking into account the diversification of the customer base and that some customers may require contact on either a weekly, monthly, or semi-annual basis, striving to maintain a minimum of 75 Customer calls per week.• Maintaining accurate customer account data and Installed Base information. This allows the targeting of specific customers for sales and promotions and the tracking of specific account and territory goals, and also requires close collaboration with the Installed Base Manager.• Employing LEAN principles and behaviors into daily team work to drive team efficiencies, communication and continuous improvement for both the team area and the wider business.

• Increasing company revenue by converting leads into sales.• Responding efficiently to inbound enquiries by telephone and email.• Converting leads into sales - selling courses and extras. • Asking for payment over the telephone - process payments accurately. • Meeting sales targets on a monthly basis.• Maintaining customer database using Salesforce. • Leading team meetings using motivational techniques.• Gaining industry knowledge and keeping this updated.

Fleet

• Identifying opportunities with target organizations for two of our clients, Skava and Fusion.• Calling and emailing prospective clients to arrange face-to-face meetings for the Regional Account Manager for Fusion.• Calling and emailing prospective clients to arrange a WebEx for the Skava team who are based in the U.S.• Targeting and profiling potential clients through LinkedIn.• Providing our clients with weekly reports and attending weekly meetings.• Capturing accurate data on Salesforce.

The responsibilities of this role are to identify opportunities with target organizations to create sales and revenue growth for clients. Making outbound calls to prospective clients who have expressed an interest in Dynamics CRM, Office365 or Windows Intune within 24 business hours. Qualifying potential leads for OSM’s and Microsoft Certified Partners using “BANT” qualification procedure. Qualifying potential leads from “Click To Chat” based on the CRM and Office365 websites. Speaking to a wide range of Businesses ranging from small to medium, to corporate account managed businesses. Arranging online demonstrations with prospective clients. Speaking to a wide range of Senior Decision Makers including Managing Directors and I.T Managers. Covering the UK & Ireland, Greek, Israel, Norwegian, Cypriot and Danish markets. Engaging in Microsoft accreditation training at Microsoft HQ in Reading. Engaging and building relationships with Microsoft CRM Certified Partners and Solution Specialist Professionals.

Making and receiving calls by phone to prospective clients to generate leads. Receiving phone calls and emails from prospective clients and taking details to pass to regional sales directors. Assisting our clients, which include Close Invoice Finance, Jaguar and Ford with any queries they may have and do weekly reports for them. Working on an inbound phone and fax line dealing with car dealerships authorising their mobility documents for their customers. Booking test drives and creating dealer presentations on PowerPoint. Experience in liaising with people at different levels. Presenting information, using spreadsheets and databases, filing, prioritising workload. General administration. Handling confidential customer information.

Processing all manual and automated pre-authorisations from Ford dealers, advise dealers of failures and corrective actions, or pass to Motability Operations. Handling all dealer queries on order processing. Controlling the Ford Mobility adapted vehicle demonstrator fleet and associated reporting. Co-ordinating Ford dealer events and undertaking associated reporting. Reporting on Motability Dealer Partner updates. Preparing dealer presentations. Creating and updating new and existing spreadsheets/databases. Providing key Ford client contact on operational matters and attending client meetings. Overseeing Quarterly pricing for all vehicles on Motability scheme, liaising with Motability Operations and the client, providing analytical support to the client. Producing dealer and customer price lists, which are communicated to the dealer network and loyal and prospective customer base. Reporting - action/distribution - daily/weekly/monthly reports (team activities, market analysis and sales metrics). Maintaining the long-term demonstrator fleet, arranging vehicle adaptations and deliveries and making recommendations to the client on adaptations/key product/product placement.

Processing all pre-authorisation checks in Ford system FOBVAC. Raising pro-forma invoices for Ford dealers. Processing customer claim forms for dealer payment. Providing administrative support to the team. Updating task sheets once specific tasks have been completed. Accurate data capturing on in-house systems. Attending meetings with Line Manager. Answer all telephone calls within 10 seconds. Work to Wunderman ISO procedures. Filing relevant paperwork.

Woking

Reception. Assisting clients with general enquiries. Maintaining company database. Photocopying / filing and archiving. Distribution of post.