The only exclusive ski rental delivery service in the Canadian Rockies, Black Tie Ski Rentals of Banff offers convenient to-your-door ski rental delivery service for skiers and snowboarders staying in Canmore, Banff and Lake Louise. Our free rental delivery service enables guests to access the latest, premium equipment without having to ever step foot in a rental store. For more information on Black Tie Skis visit:Web: banff.blacktieskis.comInstagram: @blacktiebanffFacebook: facebook.com/BlackTieBanff

• Hired, trained, and supervised up to 30 staff.• Managed staff performance including staff development, appraisals and disciplinary actions.• Ensured that Rentals staff were aware of and adhering to Sunshine’s Policies & Procedures including OH&S requirements and Rental Shop best practices• Organized schedules and delegated tasks.• Ensured staff were correctly certified, training checklists were complete and staff were competent.• Analyzed sales trends to forecast and facilitate purchase planning.• Analyzed competitors and ensured the Rental Shops competitiveness in product, process and pricing.• Managed and maintained the rentals inventory.• Managed inventory of parts, equipment, materials and cleaning supplies and placed orders with suppliers as required.• Researched, selected and purchased the rental inventory. • Assisted with budgeting and scheduled expenditures.• Customer conflict resolution

• Primary responsibilities include the maintenance and tuning of customers skis\snowboards• Maintenance and tuning of rental ski equipment• Hockey skate repair and sharpening• Trained in the safe use and maintenance of Winterstieger Ski Tuning machines and Blackstone skate machines.• Trained in workshop OH&S procedures.

• Primary responsibilities include customer service, stock control and supervision of up to 15 staff.• Trained in workshop OH&S procedures.• Trained in the repair and tuning of a large variety of Skis and Snowboards. • Responsible for correct fitment of rental equipment and adherence to liability procedures and practices • Merchandising to company standards• Dispute handling• Cash reconciliation

• Responsibilities include all facets of Retail store operations for a nation wide retail chain including accountability to national managers.• Responsible for management of all sales, wages, cash handling and reconciliation and stock targets• Responsible for hiring and training of all staff• Front line management including customer service, sales, and dispute handling• Merchandising of store and display windows to company standards• Created national training manuals for high end product categories• Internal and external marketing• Restructuring of company procedures nationwide including- streamlining of stock handling and control policies• -training manuals for POS system use

• Assist manager in all day to day running of the retail store• Assist manager in achievement of all budgets and targets• Front line sales and customer service• Merchandising