Leading the creation and execution of brand growth strategies. Identifying ideal franchise candidates, overseeing their onboarding and success. Developing and implementing business and brand strategies to achieve sales, profitability, and market share goals. Management of the brand’s P&L, as well as communicating a compelling brand vision. Building strong relationships with franchisees, embody core values, and drive marketing strategies for brand and franchisee growth. Communicate effectively with the organization and Board, support franchisee success, oversee organizational talent, and foster a culture of continuous improvement.

• Consistently completed projects on-time and ahead of delivery deadlines. Operated at Bill of Materials (BOM) error rate of 0.4 %, far below expected business objectives. Selected as project manager of cross-functional team to design new configuration of fire truck cabs. Assisted with developing new seat belt system design to promote fire fighter adherence and patent submission. Identified lack of system drawings and generated one for records. Reduced materials costs by at least $10K annually.

• Served as company representative at trade shows to promote new products. Directed launch of at least seven new RV and emergency response products each year. Generated ideas for product innovation based on market trends and customer needs. Listened to customer needs and identified opportunities to improve HVAC systems used to defog fire truck front windshields. Established solution with heating elements and leveraged technology for incorporation into other vehicle components. • Provide clients with technical support as needed and relay information to our development teams for ongoing maintenance and update needs. Optimized applications by integrating new technologies and performing upgrades. Maintained knowledge of new and emerging technologies.

• Adhered to sales goals, pricing initiative and customer interaction objectives. Conducted in-person meetings with customers to observe operations and identify needs. Reduced shipping costs and improve accessibility of service support for fire department by establishing internal, on-the-site consignment of critical parts. • Assisted customers with procuring vehicle parts for fire truck dealers, municipalities, and RV end users and service centers. Coordinated with purchasing department to identify opportunities to reduce procurement costs of products through strategic sourcing and organized inventory management procedures. Assisted with initiating eCommerce business valued at several million dollars. Provided online database for customers to procure parts based on VINs and pricing requirements. • Maintained expertise with industry, customer and category trends and translated insights into actionable business recommendations to achieve business goals and objectives. Collaborated with various departments and stakeholders to develop and implement clearly defined parts strategy including market methodologies, stocking, delivery and price.• Leveraged existing customer channels to explore future growth opportunities to market and distribute parts. Communicated with customers to understand business needs, elicit product feedback and share product information. Maintained and updated aftermarket parts price lists to ensure on-going and increasing profitability.

• Consistently exceeded business goals and expectations by achieving over 10% revenue growth year-over-year. Identified opportunities to enhance daily operations by implementing process improvements with workplace safety and 5s methodologies. Reviewed processes and procedures to ensure alignment to objectives, business needs and customer expectations. • Oversaw the delivery of service operations and key performance indicators, continually assessing the effectiveness of services through measures such as customer satisfaction and employee productivity. Enhanced customer experience by revamping office amenities for improved comfort, which led to consistently high customer survey ratings of 4.5/5 or higher across all feedback areas.

• Supported annual sales objectives for $4.2MM in revenue. Spearheaded several new product launches as project lead. Promoted successful product launch by handling various tasks including project management, sales and marketing, and design testing and improvements. Developed tools to enhance customer experience with installation by simplifying processes. • Assisted legal department with crafting non-disclosure and service agreement elements, while also negotiating contract elements with various service providers. Skillfully negotiated multi-year contract to handle DOT inspections on all manufactured vehicles. Managed contract to assist shipping and transportation carriers with product warranties on delivery vehicles. • Developed sales growth strategy for both revenue growth and customer satisfaction. Conducted research to identify new markets, industry trends and customer needs. Coordinated closely with technical teams in all aspects of sales and product development processes. Leveraged data analysis, reporting, and knowledge management to inform business development strategy and operations.