Jason Garis Email & Phone Number

Hershey, Pennsylvania, United States

• Designed, deployed, and maintained desktop infrastructure components, including operating systems, applications, hardware, and peripherals for 30,000 Windows Devices and 500 macOS devices.• Developed and implemented deployment strategies for desktop systems, ensuring consistent configuration and compliance with organizational policies and standards.• Packaged and distributed software applications using tools such as SCCM, MECM, Intune, Ivanti, and JAMF Pro. Ensured software installations are seamless and efficient.• Managed patching processes for desktop systems to ensure security updates and patches were applied in a timely manner. Developed and maintained patch management policies and procedures.• Provided technical support to end-users for desktop hardware, software, and peripherals. Troubleshot and resolved desktop-related issues promptly and effectively.• Created and maintained documentation related to desktop infrastructure, configurations, and procedures. Shared knowledge and best practices with team members to improve overall efficiency and effectiveness.• Monitored desktop infrastructure performance and proactively identified areas for optimization and improvement. Implemented performance tuning measures as needed.• Collaborated with other IT teams and departments to coordinate desktop-related projects and initiatives. Communicated effectively with stakeholders to gather requirements and provide updates on project status.

Harrisburg, Pennsylvania, United States

• Installed, configured, and maintained hardware and software for 200+ PCs, servers, and other devices across 50 retail locations, improving efficiency through automation.• Administered on-premise and cloud-based VMware environment supporting 150 mission-critical virtual servers with 99.99% uptime over 7 years. • Provided 24/7 management and support for large-scale data center operations, nationwide WAN, LANs, infrastructure monitoring, disaster recovery systems, and help desk for 500+ employees.• Performed daily backups for 50TB of business and customer data, ensuring 100% recoverability. • Created and maintained extensive network topology documentation and diagrams detailing infrastructure at 75+ sites using Microsoft Visio for reference by 30+ IT team members.• Monitored bandwidth utilization, network traffic patterns, and resource needs across locations, forecasting future requirements and preventing outages during high-traffic events such as new store openings and peak sales days.• Led security compliance efforts, including managing firewalls, VPN, antivirus, and vulnerability assessments and assisting with monitoring, reporting, and remediation for successful annual PCI and SOX audits.• Evaluated and coordinated renewals for 50+ vendor contracts, including ISPs, SaaS platforms, software licenses, and hardware warranty support, achieving 20-30% cost optimization.

Elizabethtown, Pennsylvania, United States

• Provided help desk support and resolved 3,000+ tickets for 500 users across 5 locations with a 98% satisfaction rate through prompt, knowledgeable service.• Configured, installed, and supported 200+ PCs, 50+ printers, 25+ servers, and 100+ software packages across locations with minimal downtime.• Assisted with planning and executing major server upgrades, including scheduling, hardware procurement, installations, network configuration, data migration, testing, and post-upgrade support.• Researched, evaluated, and recommended solutions for enhancing network performance, including new firewalls, switches, routers, and redesign of VLAN architecture, improving speed and reliability by 50%.• Created and delivered training sessions on new hardware and software systems to 500+ non-technical users, ensuring adoption and productivity.

East Earl, Pennsylvania, United States

• Provided on-site and remote end-user desktop support for 1,000+ employees across 100 locations nationwide, delivering prompt, knowledgeable service.• Onboarded 750+ new employees efficiently by automating user setup in Active Directory, file share permissions, print and VPN access, and standard software.• Configured and maintained 250+ multifunction printers across sites, keeping uptime above 95% through preventative maintenance, timely break/fix, and supplies coordination.• Supported and troubleshot 1,500+ laptops, desktops, and mobile devices, achieving 30-minute average response time and issue resolution targets over 90% of the time. • Administered enterprise VoIP phone system, video conferencing solutions, and conference room A/V technology across 40+ sites.• Managed imaging, deployment, and software installation for 500+ new and existing PCs using SCCM with minimal downtime during upgrades. • Utilized the IssueTrak ticket system to track IT requests end-to-end, achieving a 95% SLA attainment rate, resolving 15,000+ help desk cases annually.

Harrisburg, Pennsylvania, United States

• Administered Windows Server Active Directory environment supporting 300 users across 8 regional office locations. • Researched, proposed, and implemented strategic improvements to network infrastructure and systems annually, boosting productivity and capabilities.• Developed, managed, and optimized a $500K multi-year budget covering all technology operations spanning desktops, servers, software, connectivity, and equipment.• Created and maintained a detailed inventory database tracking 1,500+ systems, including desktops, laptops, printers, servers, phones, and AV.• Designed and delivered bi-annual technology training classes to 200+ non-technical end users on new hardware, software, and product capabilities.

Mechanicsburg, Pennsylvania, United States

• Resolved 800+ desktop and laptop hardware and software issues monthly with an 80% first-call resolution rate through expert troubleshooting.• Repaired and maintained thousands of laptops, desktops, printers, monitors, and accessories annually across client sites. • Led a team of 25 technicians supporting the rollout of new PCs and deployment of custom software to 2,000+ users at PA Department of Public Welfare offices statewide.• Managed a team of 50 technicians while deploying new servers and workstations across 100 PA State Police sites and built a strong rapport with agency stakeholders.