Force Access – State Operations/Branch Manager SA, Adelaide & Whyalla Branches- Responsible for managing all operational aspects within the business to ensure each location is managed at a profitable level, ensuring that cost & profit targets are achieved.- Oversee and manage the hire fleet performance to maximise the utilisation of equipment in line with business expectations.- Manage customer focused teams that include Service, Transport and Hire Coordinating departments. - Routinely strategise with Sales teams to develop business growth and increase customer account spending.- Monitor all daily costs relating to the operational functions of the business that include transport and fleet maintenance expenses.- Maintain and improve hire fleet mix and stock levels. Coordinate the transfer of hire fleet equipment between branches, both locally and interstate.- Encourage employees to display a relentless customer service focus. Provide on the job coaching, motivation, performance management and development for all team members.- Conduct detailed reports for senior management to provide an accurate and current account of the business performance, opportunities for improvement & any wrestling issues that may need to be raised.- Implement and delegate WHS management systems/processes to meet strict company policies. Encourage a safe work culture and ensure all aspects of documentation are routinely kept up to date.- Identify individual and team areas to improve and coordinate various training opportunities to increase employee development.Key Achievements:- Best performing State within the national business in terms of gross margin percentage for FY14&15.- Achieved Zero Harm for FY15 and exceeded the required Safety KPI measures. - Highest staff retention rate of all Branches nationally. - WHS Committee Chairman - SA

Force Access – State Service Manager SA, Adelaide & Whyalla Branches.- Managing the entire state Service function to ensure machinery & equipment is maintained in accordance with company standards and procedures. - Monitor the staffing levels so that machinery and equipment can be serviced in line with customer demand.- Examine the key performance indicators of the Service department & forecast future works that will require special attention.- Actively coordinate equipment breakdown repairs and implement changes to reduce the likelihood of in-field failures.- Authorise and monitor Service department costs and expenditure. - Check data entry integrity to ensure an accurately recorded Service history.- Manage fleet vehicle maintenance for the state.- Promote safety in the workplace, report all Incidents and Injuries.- Coordinate the training and development of the State Service team.- Regularly visit sites when required as support to Sales teams in securing key accounts and high profile project works.- Regional visits to remote sites and customers.Key Achievements:- Successfully design & trial numerous Lean Improvement projects that were implemented nationally into the business.- Key stake holder in the development of a regional branch in Whyalla, SA. By winning major accounts in regional areas prompted the need to expand the SA business and increase customer support. The result is a highly profitable business to date.- Turned around a poor performing department into an efficient and cohesive Service team. By FY14 we recorded the best KPI results for the business nationally. - Assisted Safework SA as a subject specialist for serious Incidents involving EWP’s (Non Force Access Equipment).

NTP Forklifts Australia – Workshop Manager- Supervised a workforce of 17 employees, including 8 Apprentices. - Responsible for managing the Workshop, Engineering and Paint departments.- Working closely with Sales departments to ensure pre-deliveries of new and used equipment is prepared to correct requirements.- Building strong and trusting business relationships with a growing customer base. Frequently updating each customer on the progress of repair. - Providing efficient and comprehensive quotes for large and small scale project repairs whilst offering various alternative options when required to suit customer needs.- Managing and delegating - Implementing and maintaining a constructive workforce.Key Achievements:- Achieved company record by exceeding FY09 Retail Service budgeted revenue by 20%.- Coached and signed off over 8 Apprentices whilst in the role as Workshop Manager.- Played a key role in securing a new maintenance contract for the Defence force maintaining their fleet of Telescopic-Handlers and Forklift equipment.

NTP Forklifts Australia – Service & Technical Support Representative- Regular planned site visits to customers to promote and sell company service capabilities.- Actively seeking new customers and business opportunities through routine calls and perusing potential sales leads.- Provide after sales support in the form of designing preventative maintenance agreements to suit the customer’s requirements.- Promoting brand awareness and OEM technical support for products such as Manitou, TCM, Mitsubishi Forklifts, Taylor Dunn and others.- Appraise used mobile plant equipment for possible trade-in and offer various solutions for next sale purchase. - Taking on customer complaints or issues and regularly negotiating difficult problems into a mutually pleasing outcome for all parties.Key Achievements:- After sales specialist. Highest new account conversion rate whilst in the role. - Doubled the amount of signed PMA’s within the first 12 months in the role.

NTP Forklifts Australia – Field Service Technician- All aspects of on site repairs and maintenance to material handling equipment such as Telescopic-Handlers, Forklifts, EWP’s & various Earth Moving equipment.- Gained extensive experience on mobile plant equipment over a diverse range of industries including Civil, Construction, Agricultural, Warehousing and various other industries.