• Place outbound calls (100+ Daily) to current warranty customers for the purposes of securing contract renewals and credit card payments • Work closely with existing clients to address home warranty issues and assist with contract renewals• Update clientele accounts with credit information and facilitate clients’ needs in a timely manner• Knowledge of company’s operating software’s: Quick base, Oracle TimX SCM, CRM and Five9 Dialer• Effectively understand and practice software being used, worked in the capacity of company trainer, and received recognition from management for my time and efforts • Designated supervisor role for Five-9 dialer program and daily operation • Chosen by management to take part in a UAT for CRM as a SME(subject matter expert)• Achievements: within the first month following my training on the sales floor became top customer retention consultant, have been able to retain over 100 accounts each month on average ($40,000/ month on average; over $1,800,00 YTD)