Provided cross-functional multi-site leadership to 7 Ops functions of 900+ employees for Process Improvements, Automations, Project Management and Metric rigor. Served as SalesForce Service Cloud business application owner. Facilitated monthly metric review sessions at the SVP and VP levels of Operations. Led team of salaried professional employees including the business’ CRM Manager (SalesForce Service Cloud), MSAccess Developer, and Automation Business Analyst. Site Lead for Business Continuity and Crisis Management.•Employed influencing skills, motivational leadership, and coaching to many levels of the organization through cross-functional, multi-site leadership.•Oversaw automations and process improvements that yielded 10 FTE productivity savings, and conducted standardization of business-wide metrics, and CRM governance across business.•Headed Operations Metric definition process and development of automated dashboards in PowerBI, resulting in significantly improved process rigor and performance.•Ensured customer-focused metric definition and consistent measurement standards across business functions, including harmonization of North American Operations metrics, driving a more consistent customer experience across business units.•Served as business application owner for SalesForce Service Cloud collecting user feedback and prioritizing enhancements with Support Team (User base of 1.5K employees).•Led integration of Managed Maintenance Product through an aggressive 15-month schedule during merger of GE Capital Fleet & Element Fleet.•Chosen by C-Level Executives to act as business’ Concern Reporting liaison, trusted independent channel for employees to raise concerns of unfair treatment, complaints, and potential compliance matters.

Implemented / project managed customer installations & deployments for Vehicle GPS Tracking start-up product for nation-wide customers such as Honeywell, Xerox, ADT, and Henry Schein. Consulted with customer on cost-saving opportunities for vehicle fleets using Telematics data.• Contributed significantly to product growth from 2K to 27K units on program with high customer satisfaction and produced “stickiness” with other related service programs through building strong client and supplier relationships.• Developed industry-leading customized exception reporting, helping yield 10X ROI for customers.• Partnered with IT to automate Reporting Product, resulting in 6 FTE productivity savings.

Oversaw dealership delivery network to optimize satisfaction, cost, and distance. Handled escalations, negotiations, directing geographic delivery volume to optimize client and dealer needs.•Led cross-functional team of 2 Operations Departments and Sourcing to rationalize delivery network based on volume analysis, GIS network coverage, cost, and level of service, yielding over $2M cost savings.•Managed dealership network proactively, routing 50K vehicle delivery volume based on price, level of service, and speed of delivery.•Built strong supplier relationships, balancing supplier and client needs.•Achieved 25-point increase in driver satisfaction ratings through data-driven supplier selection.

Managed portfolio of 3.5K vehicles across multiple customers acting as outsourced Fleet Manager, including vehicle order cycles, maintenance and accident repair decisions, spare vehicle reallocation, and overall life cycle vehicle costs.

Placed vehicle factory orders of ~$250M per year, ensuring accuracy of vehicle model and options. Resolved order rejects with manufacturers (Ford, GM, Chrysler).