• Act as a primary point of contact between customer, partner/s and other Infor departments• Schedule, facilitate and monitor operational activities with respect to IMS contract• Monitor project implementations and provide comprehensive updates on overall support and/or implementation progress, issues, key milestones and risks within Infor• Escalate critical issues to prevent any service degradation• Schedule and participate in project steering committee meetings to operational delivery updates• Ensure a smooth transition from implementation to go-live to stable operations and continuation of relationship Infor Services• Provide feedback to Infor consulting teams, partners and cloud operations to ensure continuous improvement.

¬ Assesses Request for Change (RFC) on completeness of RFC documentation requirements¬ Focus on Incident management by assessing required changes on an ongoing critical incidents to solve the issue as soon as possible. ¬ Consults with and requests for necessary endorsement from service QA lead/manager, solution architect, technical consultant, and/or from senior operations engineering for technical assessment of change requests¬ Officially approves standard changes, as well as non-standard changes that are endorsed by QA and/or solution architect that have no business impact.¬ Facilitates the CAB meeting for service business stakeholders evaluation of change requests¬ Facilitates the consensus approval from pertinent service owners, for business impacting non-standard and emergency change requests¬ 24x7 on call in case of urgent change requests

September 21, 2010 - February 2016Senior Cloud Service Operation Center (ERS)* In-charge of the Back-end side of the ERS (email reputation service) – an anti-spam solution of the company* Being part of the SOC (service operation centre), we work with or respective solution architect to discuss the network diagram and the server’s specification (this includes security measures) base on the RD point software created. * As part of the service delivery team, we deploy OS (AWS, Physical or VM) and it’s our responsibility to secure the server from the outside world. We also check any issue upon deploying the server whether the problem is on the network side(L4 and L2 switches) or on the vmware host. * As part of the support team, we are responsible to correct any server and network issue/problem encountered on our 8000+ devices in trendmicro.* Also do monthly maintenance on our respective services and follow correct change management process which includes proper documentation of the change itself.* Configure/re-configure the server according to the RD’s specification.February 23, 2014 - February 2016Senior Cloud Service Operation Center (SPN)* Having a new service to manage, SPN ( Smart Protection Network), I manage the deployment, incident management, and problem management.* Manage Bigdata such as Hadoop.March 17, 2014 - PresentSenior Cloud Service Operation Center (P0 commander)* As one of the P0 commanders under DCS, we are responsible for driving the team (Network, Developers[R&D], Database, VM team and technical support) to solve issues of all infrastructure related issues with P0 prioritization. March 23, 2014 – February 2016Senior Engineer / DataCenter Services (Level 2 Unix/Linux Administrator) (iCRC)* Manage the deployment, incident management, and problem management.* Implement customized monitoring on our zenoss monitoring based on Research and Development application.

Technical incharge of Linux based Operating systemRecommended and evaluated Linux Products that the company would like to offer as part of their products and services. Particularly Bynari's Neon Insight Server (Linux based collaborative Mail server), Emergic Clean Mail (Linux based Anti-Spam Solution) and Mail Array (Linux Mail Archiving Solutions)Advice the client to reconfigure the DNS/MX pointing for better mail anti-spam filtering Coordinated with International Partners of Linux ProductDo virtualization solution on the client or on within the company. Management of every virtual container for the client. This includes back-up and restoration of data.Resposible for the training of the clients with regards to anti-spam and email administration.Manage servers in datacenter

- Responsible for Improving the GLPI and Ocs inventory system- Responsible for research and implementation of new system integration

- Responsible for wired and wireless network design and implementation based on the client specification with or without internet connection- Responsible in server installation and troubleshooting on our network and on the client- Responsible on management and installation of DNS, email, bandwidth and voip servers- Responsible on implementing Wireless Hotspot on clients- Install IP base camera on our network and on the client

- Responsible for wired and wireless network design and implementation based on the client specification with or without internet connection- Responsible in server installation and troubleshooting on our network and on the client- Responsible on management and installation of DNS, email, bandwidth and voip servers- Responsible on implementing Wireless Hotspot on clients- Install IP base camera on our network and on the client