Jason Gumarang Email & Phone Number

Finland

Manila, National Capital Region, Philippines

• Act as a primary point of contact between customer, partner/s and other Infor departments
• Schedule, facilitate and monitor operational activities with respect to IMS contract
• Monitor project implementations and provide comprehensive updates on overall support and/or implementation progress, issues, key milestones and risks within Infor
• Escalate critical issues to prevent any service degradation
• Schedule and participate in project steering committee meetings to operational delivery updates
• Ensure a smooth transition from implementation to go-live to stable operations and continuation of relationship Infor Services

¬ Assesses Request for Change (RFC) on completeness of RFC documentation requirements¬ Focus on Incident management by assessing required changes on an ongoing critical incidents to solve the issue as soon as possible. ¬ Consults with and requests for necessary endorsement from service QA lead/manager, solution architect, technical consultant, and/or from.

September 21, 2010 - February 2016Senior Cloud Service Operation Center (ERS)* In-charge of the Back-end side of the ERS (email reputation service) – an anti-spam solution of the company* Being part of the SOC (service operation centre), we work with or respective solution architect to discuss the network diagram and the server’s specification (this.

Technical incharge of Linux based Operating systemRecommended and evaluated Linux Products that the company would like to offer as part of their products and services. Particularly Bynari's Neon Insight Server (Linux based collaborative Mail server), Emergic Clean Mail (Linux based Anti-Spam Solution) and Mail Array (Linux Mail Archiving Solutions)Advice.

- Responsible for Improving the GLPI and Ocs inventory system- Responsible for research and implementation of new system integration

- Responsible for wired and wireless network design and implementation based on the client specification with or without internet connection- Responsible in server installation and troubleshooting on our network and on the client- Responsible on management and installation of DNS, email, bandwidth and voip servers- Responsible on implementing Wireless.

- Responsible for wired and wireless network design and implementation based on the client specification with or without internet connection- Responsible in server installation and troubleshooting on our network and on the client- Responsible on management and installation of DNS, email, bandwidth and voip servers- Responsible on implementing Wireless.