Active member of the leadership team, serving as a principal strategic advisor on business development strategy, sales planning, and sales operations for the organization. Partner with executive team and departmental leaders to develop, implement, and maintain growth strategies, methodologies, and practices that generate revenue. ✅Exceed organizational sales goals for FY19, surpassing annual sales aheadof goal and lead the roll out of new solutions to market; develop selling campaigns and train all team members on our sales tactics. ✅Coach, develop, and mentor a team of 5 direct and 130 indirect reports, creating a culture of success and goal achievement through 1:1 and group trainings that empower staff to succeed.✅Define sales processes and benchmark staff performance; craft competitive sale programs and back end operational support mechanisms that enable staff to achieve their potential and support company sales objectives.✅Develop, implement, and manage the sales and operating budget for organization; actively monitor budget, source opportunities for cost reduction, and avoid budget overrun in all areas of the business.✅Leverage industry insight and business intelligence to monitor customer, market and competitor activity; advise executive teams of changing market factors and proactively pivot organization to capitalize on emerging trends.✅Drive continuous process improvement, including the enterprise rebuild of the CRM tool; integrated customized options into CRM that improved campaign level tracking, increased closed rates by 4%, and saved time and costs.✅Project team member on the development and implementation of the organizations e-commerce platform.

Transitioned to a struggling region and revitalized performance in an 8 branch market covering the Mississippi River Valley (Tennessee, Arkansas, Missouri, Kentucky, and Southern Illinois). Implemented a new strategy for branch management and that improved profitability, grew revenue, increased account base, increased pipeline, and upgraded staff training programs.✅Instrumental in creating significant potential for this multi-location service provider, including developing and implementing sales driven incentive programs, increasing annual revenue to $40MM+.✅Created overall revenue and profit budgets for each location in the region as well as sales management plans quarterly for all branches and individual action plans for subordinates.✅Developed, coordinated, and led and highly successful regional sales training classes as well as several management workshops.✅Led, coached, trained and motivated highly performing teams to achieve new business revenue goals and increased market share.✅Served as Fleet Manager, controlled fleet operations for 200+ vehicles; administered Preventive and Corrective Maintenance, Warranty Administration, Parts Requisitioning, Scheduling Plans, and Safety Program Development

Informed, executed, and guided the development of product strategy for nationally recognized commercial/residential pest control company. Served as a liaison to align the efforts of all stakeholders, and drove the all aspects of new product development, new product launch, strategic planning, forecasting and budgeting, market research, branding/positioning, and the establishment of strategic growth initiatives.✅Delivered tactical and strategic planning, improved financial performance, improved operations and customer service consistency, and developed new products/services that spurred multi-million dollar growth.✅Designed, supported and drove strategic initiatives. Consistently surpassed annual sales goals and expanded market share goals; increased annuals sales by $13MM.✅Partnered with sourcing teams to select to select products, negotiate contracts, and coordinate vendor interaction/communications with branch teams saving the company over $10MM in expense.✅Functioned as subject matter expert for the corporate training teams to assist in the development of all related field training. Served as guest product knowledge instructor for corporate new hire training and sales schools.

Directed business growth region-wide (Maryland, Delaware & Virginia) for 9 branches; carried full responsibility for developing strategic planning, annual budgeting, organic and acquired growth. Drove gross revenue in excess of $60MM.✅Oversaw Regional Strategic Business Development, New business innovation, External & Internal customer relations’ development, Product and service contract negotiations, and the orchestration of national training programs.✅Led planning and execution for all facets of new market sales, technology based operations, budgeting, marketing, and people management✅Ensured that best practices are shared with other regions, across departments, and location(s); enforced firm policies and procedures, advised on developing new processes where appropriate✅Leveraged succession planning to promote 3 high performers to manager roles following a restructuring of the sales team.

Managed all phases of operations including: sales, client relations, financials, service scheduling, materials and manpower utilization, procurement, quality control, equipment maintenance, employee training, and operations efficiency✅Established personal standards to advance service, project management, and resource coordination skills, while driving business growth for this branch with over $12MM in annual revenue.✅Optimized marketing efforts that provided the core of new referrals; developed a host of new marketing, public relations, and advertising strategies that significantly developed new referral sources.✅Communicated goals and objectives, defined methodologies, tasks, and activities, and clearly described roles and responsibilities for performing to personnel.

Provided leadership and direction to management team that supervises/controls outbound productivity, and safety within this distribution facility✅Provided oversight to the loading, consolidation, and dispatching of freight.✅Reviewed operations, isolated operational inefficiencies, restructured teams, and improved overall production and team morale.✅Maintained and implemented plans to establish productivity, safety standards, quality, cost control, and employee morale.✅Inspected and measured performance of personnel resulting in changes in work practices necessary to improve overall Service Center operations.✅Led, guided, and directed employees to include setting targets, monitoring performance, providing coaching, counseling and development.

Established and maintained all necessary procedures to assure a clean, properly organized, safe and healthy environment for all personnel✅Participated in customer status meetings with management to discuss updates on customer issues and resolutions and to facilitate management involvement for complex and escalated issues✅Ensured open, constant and proactive customer communications to provide updates on service issues, maintain awareness of customer needs and ensured customer satisfaction✅Monitored and published Key Performance Indicators to determine the health of the logistics operation✅Ensured compliance with company policies and procedures and a safe and effective work environment; assisted others with understanding operational items