Operations Director, Innovation (2018-present)Leading the future of McDonald’s restaurant operations through the innovation of in-restaurant work streams and solutions to achieve step-change in the customer and employee experience and combat the economic challenges facing the restaurant industry.Responsibilities: • Lead the in-restaurant testing and development of operations and technology initiatives• Develop and lead team of ops and technology managers in the day-to-day execution of restaurant solution testing – ongoing evaluation of solutions, execution of test plans, solution implementation to Gold Standard Levels, feedback to assist with development and value capture • • Manage the stakeholder relationships with company leadership, franchisees, and strategic partners

Operations Manager on the Restaurant Innovation Team that provides linkage and support to areas of the world with the Restaurant Solutions Group to determine and develop growth strategies and solutions for the changing business while maintaining McDonald’s standards. Solutions and strategies enhance the enterprise through the development of innovative growth strategies and initiatives that provide long-term profitable growth solutions for our restaurants around the world. Involved with all levels of executive leadership around the world, provide a “Point of View” based on operational expertise, knowledge of a particular area of the world or project that is of interest whether directly involved or not. Principal Accountabilities:• Work on Operations based projects from concept, lab & field testing to completion – including near term improvement and new concepts.• Communications at key milestones and project completion. Convey information in an open, articulate, timely manner, while considering cultural differences.• Timely completion of projects within budget.• Balance project workload to prioritize key deliverables.• Utilize all resources available both internal & external to achieve results.• Understand customer/business need and design criteria• Support design/development of Operations processes and systems• Support testing and improvement of Operations solutions in lab and field test restaurant • Applies operations expertise to solving future oriented restaurant challenges (new menu platforms, customer experiences)• Design solutions for new menu platforms• Operations development of specific solutions within restaurant innovation team and partnering with other disciplines (menu, digital)• Development of support materials and execution guidelines• Involved with design decisions around restaurant solutions

Support McDonald's East Division regions in the deployment and execution of RDM.

Consulted to Owner Operators and McOpCo in Georgia, Alabama, and South Carolina. Developed Profit Days as part of the regional profit team.

Delivered restaurant management curriculum for Owner Operators and McOpCo in Georgia and South Carolina. Designed and delivered manager conferences for the Atlanta Region.

Supervised McOpCo restaurants in Georgia and South Carolina. Led acquisition of McOpCo market in Charleston, South Carolina.