An end to end role include formulating overall strategy, managing people and establishing policies. I contribute through being a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise, and maximizing our engagements with our valued customers.

External company lead working hand in hand with CEO and COO focusing on customer elements including: • Strategic Business Case Development • Customer Relationship Management• Customer Value Proposition finalization• Launch build and execution• Customer Experience implementation • Full end to end implementation and roll out• Partner Management

Strategic analysis, development and implementation of all key company projects ,contributing to AMC (subsidiary) and Aii (Holding company) revenue streams. Main duties include:• Development and delivery on AMC budget end to end• Exco member for AMC• Engaging with all strategic partners representing Aii Group, AMC holding company• Market analysis and revenue stream development across AMC and Aii• Business modelling ,development and delivery on all key projects to support day to day AMC revenue generation• Key input and support to all structures across AMC daily• Business owner for AMC strategy conferences • Caretaker of 3pls, AMC sister company representing Nokia specifically• Lead “Champion” on key partnerships to ensure delivery and execution of critical projects

Covered South Africa Sales, Outbound Operations and IT. Responsible for all major AMC accounts and associated budgets. Involved in strategic decision making relevant to South Africa and the business as a whole

Responsible for Business Plan Development and attaining final board approval. Negotiated with all relevant channels across South Africa including all major retailers and other viable channels as per business plan. All set up operations including staff recruitment, office set up, financial management and vendor management

Managed and delivered on company revenue budget and profit targets. Conceptualised, developed and managed new revenue streams for the business. Developed and managed retail sales force across South Africa. Continued implementation of outsourced logistics model. Managed operational and financial issues across various relationships and ensured successful operations of all entities relating to the logistical partnership.

Responsible for a number of areas in start up, including Customer Experience Process Definition , , Systems Integration across Retail and Supply Chain, Retail POS Vendor Management ,Outsourced Supply Chain Modelling and budgeting, Tender Management and Supply Chain management including B-B and B-C processes

Began my career at Nedtel Cellular, through mergers with Plessey Cellular and Nashua Mobile. Held various positions as I progress through the organisation including Upgrades & Retentions Manager, Internal Sales Manager, National Call Centre Manager and National Logistics Manager.