Responsible for supporting the North American partner program and business. Develop and maintain channel success metrics through reports and dashboards. Includes tracking partner performance and providing regular channel reporting and analysis. Strong interaction with management and field sales teams.• Handle all new partner onboarding request and contracts • Managing the deal registration program • Helped implement Aruba's Partner Portal on the Salesforce PRM platform. • Define enhancements for Salesforce PRM system, work with IT on development and perform UAT testing • Managed the help desk function for PRM • Sales Training• Proficient in SFDC

Hired after graduation from college as a result of successful internship. I supported 5 North American sales regions including Enterprise, Federal & Carrier. Responsible for improving sales rep productivity and supporting special projects. Managed processes utilizing Salesforce, Oracle, Siebel and Hoovers. Assisted in closing large sales at GSK, US Air Force and Marriot Hotels.• Handled approval process regarding special pricing requests for channel• Processed international deal registration requests for global deployment projects• Assisted reps in managing sales funnel • Handled special contract requests and changes• Worked cross functionally with Finance, Order Admin., Channel Ops and services teams• Supported sales reps with special projects including EBC visits, customer install base reports, and service renewals.• Handled incoming calls from sales hotline• Developed contact lists for reps to call for new business

Responsible for interfacing with field sales and channel partners to ensure partner accounts were properly enabled in SalesForce.com. • Managed help desk for Deal Registration System based upon SFDC supporting 3800 partners worldwide• Assisted emergency on-boarding and system access to support pending sales opportunities• Provided reporting to field sales