Divisional Operations Manager with 8 years of experience in the Physical Security Industry. Highly motivated team leader who is focused on delivering exceptional results in managing a team of security experts from design to installation to end user training nationwide. Expertise in leading both in-person and remote teams for security projects is backed by excellent interpersonal skills and a dedication to providing quality customer service. Proficient in designing and implementing security and access control system plans that meet clients' needs.I am a results-oriented professional with over 15+ years of experience in the information technology industry with outstanding experience in identifying and resolving complex IT problems using a structured problem resolution approach. My background includes a great deal of experience in developing and updating hardware and software. I have proven ability in building effective teams to define new training requirements and provide customer training. I effectively communicate with diverse populations in written, verbal, and presentation formats. I am equipped with an excellent work ethic and a strong sense of responsibility and leadership in conducting trend analysis to identify areas where additional system support or training is required.My effective skills have made me capable of balancing and prioritizing conflicting demands and a variety of activities during daily operations. I have expertise in utilizing my comprehensive knowledge and skills of interconnecting networks, data communications, and end-user integration. I am highly knowledgeable and proficient in designing and implementing system upgrade plans as well as in the installation, configuration, troubleshooting, and in providing solutions to performance issues. I have a substantial capacity to foster teamwork and motivate team members to accomplish organizational goals. I provided a solution-focused attitude and recognized as a competent decision-maker with a keen ability to identify, analyze, and minimize issues.I have experience in promoting confidence and maintaining long-term relationships while successfully interfacing with people of diverse backgrounds. I emphasized professionalism, analytical skills, flexibility, and consistency in all phases of decision-making. My organizational skills are accustomed to working in fast-paced environments while maintaining a clear focus on achieving bottom-line results.