Jason Herr Email & Phone Number

United States

Served as executive vice president of health and welfare solutions, facilitating client delivery and full P&L ownership (including $1.3 billion in revenue and gross margins above 40%). Ensured team delivered on best customer experience at low cost to serve through automation, process and innovation and a cost efficient 24-hour global operating model. Cultivated process, innovation and technology development expertise within captive and vendor India organizations for 19 years. Facilitated and ensured all roles in U.S. and India operations fully delivered on all essential client commitments (i.e., reduce costs while delivering products and services to employees and retirees). Delivered on contractual obligations and spent hours each week negotiating contracts and managing scope of contracts with prospective clients and clients in renewal. Ensured global workforce of 6,000 strong fully optimized, skilled and motivated to meet clearly defined operational objectives.

Served as executive vice president of Benefits Administration which included health and welfare, pension, and 401k administration solutions, with full ownership of client delivery and P&L results. Ultimate responsibility for $700 million in revenue and gross margin targets above 40%. Expanded captive India operations support from 2,500 to 4,500 to improve delivery for additional client services through 24-hour operations and improve margins through labor arbitrage, including expansion into Chennai from Gurgaon and Noida for business continuity planning and talent development.

Delivered exceptional financial, operational, and engagement results performance for large market portfolio. Created standardized operational measures later rolled out to all clients and all business groups/clients. Implemented rules of engagement and a cross-functional delivery model in a matrixed organization to provide orchestrated, exceptional service and remove barriers to cross-location, cultural, domain, and experience delivery (i.e., clients, operations, product, development/IT, HR, sales, account management, and marketing). Coached all leaders in the organization to aggressively manage contract scope to protect and expand margins.Led and collaborated with clients and internal teams for strategic deal model, pricing, and delivery model analysis, with keen focus on a winning offering at the right price to expand both top-line revenue and margins. Coordinated with global HR teams for integrated talent lifecycle planning and talented staff recruitment. Created standardization across practices, with emphasis on transforming operational dashboards to standard reporting practices (Tableau visualization). Directed complex third-party vendor operations toward client-focused approach to create value through continuous people, process, and structural enhancements.