Jason Hooks Email & Phone Number

Indianapolis, In, Us

Indianapolis, In

-Providing technical support to employees. -Serving as the first point of contact for employees seeking technical assistance via phone, e-mail, and/or in person.-Troubleshooting hardware and software issues.-Installing and configuring software.-Maintaining hardware inventory.-Assisting with network connectivity issues, basic networking skills, troubleshooting, and wireless and remote connectivity troubleshooting.-Escalating issues to higher tiers of support when necessary.

-Providing excellent customer service to potential students through consistent and effective outreach.-Conducting meetings with potential students to explain the university's program offerings.-Networking and building strong relationships to generate developed referrals.-Assisting in the planning and implementation of campus events and programs.

Indianapolis, Indiana, United States

-Built and sustained relationships with existing and potential clients.-Organized meetings with potential clients to present sample advertisements and directories and to address any questions or concerns.

• Managed a team of up to ten customer support representatives.• Compiled daily quality assurance and metrics reports for my superiors.• Assisted members that had escalated issues for their subscriptions.• Conducted weekly team meetings.

Provided each customer with an outstanding experience by interacting with them via inbound and outbound phone calls, live chat, support tickets, voice message responses, and Email inquiries.

Remote/Online

• Assisted clients by listening to their specific issues and conducted research to resolve in a timely fashion.• Operated multiple computer application systems simultaneously to determine and resolve issues, complete daily work tasks and communicate with management and team members.• Spearheaded online interactions with peers and proposed innovative, new ideas for helping clients.

Indianapolis, Indiana Area

• Maintained military equipment and vehicles to strict standards.• Accounted for each individual piece of equipment and logged serial numbers.• Administered military classes for lower ranking soldiers.

Indianapolis, Indiana

• Provided customers with assistance, resolved any questions and engaged in a friendly and courteous manner.• Managed a small number of employees in the absence of the department manager.

Fort Campbell, Ky

• Performed quality checks and maintained military equipment and vehicles to strict safety standards. • Tracked and accounted for each individual piece of equipment and logged serial numbers well over a million dollars.• Administered military classes for lower ranking soldiers enabling effective on-the-job training and increasing preparedness for assigned missions. • Executed law enforcement duties, prepared written incident reports, and patrolled the installation.• Safely conducted drug investigations on military members and civilians; followed appropriate protocol and reported sensitive information to my superiors.

Indianapolis, Indiana

- Handled and placed cargo onto belts where it was moved to aircraft.- Operated multiple computer applications.- Handled millions of dollars of product.- Maintained safety procedures per OSHA standards.

Bachelor'S, Computer And Information Science, Cyber And Information Security Technology

Bachelor Of Arts - Ba, Political Science

Core 40 Diploma