Jason Hopper Email & Phone Number

• Manage high-performing teams of 60+ employees within the Parts, Service, and Make-Ready Departments to provide the ultimate customer experience• Train, motivate, inspire, counsel and monitor performance for all employees within Fixed Ops areas• Interact and communicate professionally with customers• Known for integrity and honesty in all customer interactions. Maintaining positive relationships ensuring the customer satisfaction remains priority which is reflective in KPI metrics & social media reviews• Knowledgeable to communicate with customers in all aspects – technical questions about vehicle, warranties, services and repairs • Maintain and stay up to date on applicable training sources via Internet, Broadcasts, Self-Study Programs provided by manufacturer• Assist Service Managers and Service Advisors by locating required warranty information and responding to client telephone inquiries on technical problems, resolving client/dealership relations • Responsible for advertising and marketing for the service department, including social media reviews• Other areas of knowledge include engine performance, design of custom parts, fabrication and restorations

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  Stagen Leadership Academy