Oversee account management and relationship building for key clients, including a multi-million dollar regional food bank and a Catholic university, while ensuring high levels of client satisfaction. Spearhead the creation of diverse written content across multiple platforms and lead client meetings to uncover growth opportunities, generating an estimated $250,000 in new business for 2024. Additionally, provide creative direction to the graphic design team, ensuring all visuals align with client style guides and preferences.Key Contribution: Centralized project management and fulfillment responsibilities in one platform, driving client satisfaction and increased production capabilities.

Effectuate end-to-end content creation logistics (inclusive of strategy, campaign planning, web copy, etc.) across multiple mediums. Consult with clients (i.e., agencies, contractors, small businesses) on various marketing initiatives, investigating current obstacles and implementing innovative solutions. Serve as Thought Leader and subject matter expert to support marketing teams of various competencies.• Key Contribution: Offered creative direction for a local startup agency that expanded revenue from $100K to $1M+ within an 18-month timespan.

Guided and coached the marketing department on various initiatives (i.e., cross-platform campaign strategies and product positioning within the marketplace) to exceed marketing targets. Oversaw budget management. Interfaced cross-functionally with several teams to initiate targeted national campaigns that increased revenue year-over-year. Led OEM partnerships in preparation of an 8-figure acquisition.• Key Contribution: Successfully reduced client acquisition costs and expanded business opportunities for a company with 1800+ clients nationwide.• Key Contribution: Launched ABN Inspire! and integrated a sales leaderboard that increased management efficacy.

Proved instrumental in the revamping of company websites (including web presence for acquired businesses). Provided expertise in conceptualization, copy, and quality assurance testing. Coalesced and drafted RFP/RFQ responses. Established standards and strategies for go-to-market procedures (aimed at user satisfaction, acquisition, and retention) for effective product launches and innovation. Improved internal communication channels with a company newsletter and monthly industry recap.• Key Contribution: Proffered proposals that generated $25M+ in revenue for large publicly traded companies.• Key Contribution: Devised and owned marketing campaigns that captured 44% of market share across all GM dealerships nationwide.• Key Contribution: Increased client and prospect engagement by 160% utilizing digital, social, and email marketing and a strategic content calendar.

Ideated and created the company's brand, tone, and style across all communication mediums (i.e., digital, print, social, RFP/RFQ, internal correspondence). Conducted comprehensive competitor analyses. Enhanced strategy and deadline achievement workflows. Delivered compelling digital ad copy for a network of 1,500+ clients.• Key Contribution: Singlehandedly instituted a corporate marketing department from scratch.

• Promoted collaboration to identify opportunities, share best practices, and solve problems to achieve the objectives of the organization• Implemented, monitored and supported nationwide digital signage network serving over 300 automotive dealerships in a continuously evolving start-up environment, providing Tier 1 through Tier 3 support for requests coming in via phone, email or internet• Provided technical support, advice, and assistance to customers and technicians with technical hardware and software system problems• Served as primary network engineer utilizing Cisco commands to script, secure and reconfigure routers and maintain connectivity to the ABN Network Operations Center

• Provided IT support to 14 FedEx Office locations in North Florida including, hardware and software troubleshooting, implementation of new product rollouts and network and telephony infrastructure• Continuously identified and executed new opportunities for growth• Provided feedback to National Field Technology Team on trending incidents including negative impact to centers, records of incidents and remediation steps performed• Demonstrated reliability and dependability for the team, displayed self-awareness, collaboration and empathy

Responsible for meeting customer deadlines on print orders and ensuring quality output of all jobs in a fast-paced, high volume environment.Consulted with customers to determine their specific needs then coordinated vendors, local production facilities, delivery drivers and Team Members to fulfill those needs managing to a "Done Right, On Time" metric measured by internal means and through customer surveys.

Generated high volumes of print and auxiliary work based on customer requests meeting constantly changing deadlines assigned by Assistant Managers and Production Coordinators.Utilized vast job knowledge to interpret customer specifications and maximize efficiency in the completion of customer projects of multiple scopes and complexities.