Managing the team that develops, deploys and supports the technology solutions employed by PCCU.Project planning, management and execution for new software solutions, configuration and deployment.Responsible for the CRM (Salesforce), ECM (Hyland OnBase) and Banking System (Fiserv DNA) teams that support, maintain and develop on those solutions.

Manage the planning, development, implementation, utilization, and security of retail technology systems. Oversee maintenance of service delivery software, programs and access points Research emerging technologies that would enhance the member experience Manage and maintain the retail database environment to meet operational and strategic requirements Manage retail software including conducting upgrades, ensuring availability and analyzing current and future software needs to ensure business requirements are being met Support and train staff in the use of technology Coach, guide, and direct performance management for the Retail Technology department Develop, manage and adhere to annual budgets

Administering the Business Intelligence systems as well as the supporting Retail systems for the Credit Union. This includes functioning as the DBA for all Microsoft SQL systems, reporting analyst on same as well as working with Vsphere and Active Directory.

Served similar role for PCCU's Banking system conversion project as I did with Chinook Credit Union as the infrastructure team lead.

The META project was the name for the Chinook Credit Union Pilot of the eroWORKS banking system. As the Infrastructure team lead, my role was to coordinate the efforts for Chinook Credit Union, Celero Solutions, Open Solutions International and various 3rd party vendors though the conversion process in testing and ensuring that the network, computing, and printing infrastructures were configured properly and capable of meeting the challenge.