Jason Hyde Email & Phone Number

Rochester, Ny, Us

Rochester, New York Metropolitan Area

Global provider of world class innovative, analytics-driven business solutions and services— specializing in generating new sources of revenue and optimizing existing operations to drive business and service excellence in converging and complex environments.Promoted to position managing operations in the LATAM and Caribbean geographies, including overseeing growth, profitability, employee and customer satisfaction, and overall operations supporting as many as 60 high-value client accounts individually worth between $1M and $50M each.● Retention metrics. Maintained the lowest employee geo-attrition rates company-wide for five years running while simultaneously holding the highest employee satisfaction rates over the same period.● Revenue growth. Realized an average annual growth rate on new and existing business of 20% YOY—driving accounts and relationships that represent the highest profit margins company wide.

Rochester, New York Metropolitan Area

Promoted to position devising & implementing customized/strategic services to improve outcomes and enable clients to adapt to healthcare’s changing landscape & increase patient and member satisfaction.● New business development. Grew annual revenue by a factor of four in the first year of the job, including closing the two largest healthcare customer lifecycle management (CLM) transactions in company history—generating approximately $100M in annual revenue.● Performance metrics. Achieved 116% of revenue in year one, 137% of profit margin, 133% of cash flow measurement and 133% based on personal plan. ● Innovation. Created Sutherland’s first healthcare center of excellence—a unit tasked with developing innovative solutions to clients’ operational challenges in healthcare service delivery. ● Program management. Built and staffed a 1,000 person FTE operation across two geographies and five cities for three unique healthcare clients. ● Client satisfaction. Earned a net promoter score (NPS) of 100% with all clients reference-able.

Bogotá, Capital District, Colombia

Promoted to position managing the company’s Colombian and emerging Brazilian markets. As an ex-pat, oversaw growth, profitability, employee and customer satisfaction, and overall operations serving as many as twenty high-value client accounts individually worth between $1M and $15M.● Turnaround leadership. Created and implemented a recovery plan that restored profitability to the Colombian geo—returning the organization to profitability per operating plan.● Revenue growth. Increased revenue by more than 20% YOY while maintaining company profitability targets.● New business development. Played a lead role in closing deals with Google, Spotify, Schlumberger and NICE—accounts valued at more than $30M in total.● Performance management. Led Latin America to top-performing employee engagement scores across all geos while reducing employee attrition by 40%.● Expense control. Decreased operating costs by more than $4M in the first six months of turnaround.

Rochester, New York Metropolitan Area

Promoted to position leading a world-class global team of directors, program managers, training managers, workforce resources, supervisors and client service executives spanning five clients, eight cities and four countries—serving clients in technology, banking and financial services. ● Performance metrics. Exceeded all profit and growth expectations each year. Managed approximately 25% of the company’s total annual revenue.● Enterprise business. Managed Sutherland’s two largest clients—personally driving the highest revenues and profit margins in the history of these partnerships. Recognized by the client as the “top performing organization” in comparison to various internal and external operations.● Turnaround leadership. Led efforts to become a global sole source provider for one of the largest pre-paid debit card providers in the U.S.—taking the operation from 250 FTE to 450+ as a result of strong performance across all key metrics.

Rochester, New York Metropolitan Area

Promoted to positions leading service delivery operations behind the creation and implementation of customer service, quality, leadership and training programs. Served as the main point of contact for clients’ organizations, including meeting or exceeding contractual obligations and internal financial and employee performance metrics.● Top producer. Consistently earned Presidents Club based on performance metrics in the three years that the program was in existence. In 2002, drove 110% to plan; in 2001, 200% to plan; and in 2000, drove 268% to plan.● Portfolio management. Managed a book of business at the director level valued at more than $38M while simultaneously overseeing service delivery operations across multiple verticals, geos and cities.

San Diego, California, United States

San Diego, California, United States

San Diego, California, United States

Rochester, New York Metropolitan Area