Jason Hyde work email
- Valid
- Valid
Jason Hyde personal email
Jason Hyde phone numbers
CORE COMPETENCIES: Business Process as a Service (BPaaS) ● Digital Transformation ● Process Optimization & Automation ● Business Continuity Planning ● Customer Experience Management (CEM)EXECUTIVE PROFILE: I am an up-through-the-ranks BPO executive with extensive experience as an organization builder, relationship manager, sales enabler and turnaround leader. Colleagues and clients would describe me as an accomplished professional with an impeccable history of delivering profitable engagements locally or globally—managing a portfolio with full P&L responsibility of as many as 60 enterprise-level clients and more than 15,000 employees. I have been consistently recognized for success in delivering on all key performance metrics, including top ENPS and NPS scores for service excellence. As a professional, I bring a unique combination of business development, service delivery, team building and relationship management skills that bridge cultural divides and deliver client delight.AREAS OF EXPERTISE:● Business Process Improvement/ Business Process as a Service ● Sales Enablement, Contract Negotiation & Customer Success● Data-Driven Analytics, Transformation and Change Management● Operating and Shared Service Models● Business Development and Revenue Capture/Growth ● Onshore, Near-Shore and Offshore Solutions ● Recruitment, Screening, Selecting and Managing Global Teams● Healthcare Regulatory Compliance (HIPAA)● Program Innovation and Global Solutions Delivery● Performance Management, Quality and Key Metrics● Process Automation & Digitization● Multi-Culturalism Managing Remotely or as an ExpatriateSELECT CRITICAL CONTRIBUTIONS:► Client service delivery: Personally manage a portfolio of geographies globally valued in the hundreds of millions employing15,000+ employees worldwide.► Start-up/launch. Played a lead role in the startup and growth of the company’s global footprint, beginning when the organization was a 300-person enterprise. Spearheaded innumerable “growth initiatives” around the globe, incl. ex-pat assignments in India, Philippines & Colombia.► Healthcare program management: Implemented and managed 2 of the largest high-profile engagements in healthcare calling for process re-engineering, systems design & development of an improved service delivery model.► Enterprise-level relationship management: Communicated the vision and value to earn multi-million-dollar contracts with Microsoft®, Intuit®, Google, Spotify®, AT&T®, T-Mobile®, Capital One®, Lenovo®, McAffe®, Symantec™, GoDaddy™, Airbnb & Amazon.REACH ME: Jason@JasonDHyde.com
-
Group Vice PresidentTtecRochester, Ny, Us
-
Vice President And Head Of Latin America And CaribbeanSutherland 2017 - 2024Rochester, New York Metropolitan AreaGlobal provider of world class innovative, analytics-driven business solutions and services— specializing in generating new sources of revenue and optimizing existing operations to drive business and service excellence in converging and complex environments.Promoted to position managing operations in the LATAM and Caribbean geographies, including overseeing growth, profitability, employee and customer satisfaction, and overall operations supporting as many as 60 high-value client accounts individually worth between $1M and $50M each.● Retention metrics. Maintained the lowest employee geo-attrition rates company-wide for five years running while simultaneously holding the highest employee satisfaction rates over the same period.● Revenue growth. Realized an average annual growth rate on new and existing business of 20% YOY—driving accounts and relationships that represent the highest profit margins company wide. -
Vice President Of Healthcare Service DeliverySutherland 2015 - 2017Rochester, New York Metropolitan AreaPromoted to position devising & implementing customized/strategic services to improve outcomes and enable clients to adapt to healthcare’s changing landscape & increase patient and member satisfaction.● New business development. Grew annual revenue by a factor of four in the first year of the job, including closing the two largest healthcare customer lifecycle management (CLM) transactions in company history—generating approximately $100M in annual revenue.● Performance metrics. Achieved 116% of revenue in year one, 137% of profit margin, 133% of cash flow measurement and 133% based on personal plan. ● Innovation. Created Sutherland’s first healthcare center of excellence—a unit tasked with developing innovative solutions to clients’ operational challenges in healthcare service delivery. ● Program management. Built and staffed a 1,000 person FTE operation across two geographies and five cities for three unique healthcare clients. ● Client satisfaction. Earned a net promoter score (NPS) of 100% with all clients reference-able.
-
Head Of Operations, ColombiaSutherland Global Services 2013 - 2015Bogotá, Capital District, ColombiaPromoted to position managing the company’s Colombian and emerging Brazilian markets. As an ex-pat, oversaw growth, profitability, employee and customer satisfaction, and overall operations serving as many as twenty high-value client accounts individually worth between $1M and $15M.● Turnaround leadership. Created and implemented a recovery plan that restored profitability to the Colombian geo—returning the organization to profitability per operating plan.● Revenue growth. Increased revenue by more than 20% YOY while maintaining company profitability targets.● New business development. Played a lead role in closing deals with Google, Spotify, Schlumberger and NICE—accounts valued at more than $30M in total.● Performance management. Led Latin America to top-performing employee engagement scores across all geos while reducing employee attrition by 40%.● Expense control. Decreased operating costs by more than $4M in the first six months of turnaround.
-
Associate Vice President, Service DeliverySutherland Global Services 2008 - 2013Rochester, New York Metropolitan AreaPromoted to position leading a world-class global team of directors, program managers, training managers, workforce resources, supervisors and client service executives spanning five clients, eight cities and four countries—serving clients in technology, banking and financial services. ● Performance metrics. Exceeded all profit and growth expectations each year. Managed approximately 25% of the company’s total annual revenue.● Enterprise business. Managed Sutherland’s two largest clients—personally driving the highest revenues and profit margins in the history of these partnerships. Recognized by the client as the “top performing organization” in comparison to various internal and external operations.● Turnaround leadership. Led efforts to become a global sole source provider for one of the largest pre-paid debit card providers in the U.S.—taking the operation from 250 FTE to 450+ as a result of strong performance across all key metrics.
-
Senior Director Of Operations (2005-2008) | Director Of Operations (2000-2005)Sutherland 2000 - 2008Rochester, New York Metropolitan AreaPromoted to positions leading service delivery operations behind the creation and implementation of customer service, quality, leadership and training programs. Served as the main point of contact for clients’ organizations, including meeting or exceeding contractual obligations and internal financial and employee performance metrics.● Top producer. Consistently earned Presidents Club based on performance metrics in the three years that the program was in existence. In 2002, drove 110% to plan; in 2001, 200% to plan; and in 2000, drove 268% to plan.● Portfolio management. Managed a book of business at the director level valued at more than $38M while simultaneously overseeing service delivery operations across multiple verticals, geos and cities.
-
Senior Program ManagerSutherland 1999 - 2000San Diego, California, United States
-
Program ManagerSutherland 1998 - 1999San Diego, California, United States
-
Project SupervisorSutherland 1997 - 1998San Diego, California, United States
-
Sales RepresentativeSutherland 1995 - 1997Rochester, New York Metropolitan Area
Jason Hyde Skills
Jason Hyde Education Details
-
English And Communications
Frequently Asked Questions about Jason Hyde
What company does Jason Hyde work for?
Jason Hyde works for Ttec
What is Jason Hyde's role at the current company?
Jason Hyde's current role is Group Vice President.
What is Jason Hyde's email address?
Jason Hyde's email address is ja****@****uth.com
What is Jason Hyde's direct phone number?
Jason Hyde's direct phone number is +158533*****
What schools did Jason Hyde attend?
Jason Hyde attended St. John Fisher University.
What skills is Jason Hyde known for?
Jason Hyde has skills like Outsourcing, Bpo, Vendor Management, Transition Management, Service Delivery, Call Centers, Team Management, Offshoring, Process Improvement, Workforce Management, Crm, Business Process Improvement.
Who are Jason Hyde's colleagues?
Jason Hyde's colleagues are Jan Brian Pasatiempo, Jonalyn Viray, Enrique Valencia Jr, Precious Grace, Marjore Mae Estillore, Jade Deah Angcao, Don Miranda Mondidu.
Not the Jason Hyde you were looking for?
-
Jason Hyde
Greater Boston3chiron.com, pfizer.com, wyeth.com3 +121257XXXXX
-
Jason Hyde
Fairfield, Ct2hotmail.com, monecoadvisors.com1 +120320XXXXX
-
-
1digitaltalentrecruiters.com3 +195461XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial