Jason Jack

Jason Jack Email and Phone Number

Global Head of Technology Service Delivery @ Element Materials Technology
Jason Jack's Location
London, England, United Kingdom, United Kingdom
Jason Jack's Contact Details

Jason Jack personal email

n/a

Jason Jack phone numbers

About Jason Jack

Jason Jack is a Global Head of Technology Service Delivery at Element Materials Technology. He possess expertise in change management, itil, service delivery, it service management, business transformation and 29 more skills.

Jason Jack's Current Company Details
Element Materials Technology

Element Materials Technology

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Global Head of Technology Service Delivery
Jason Jack Work Experience Details
  • Element Materials Technology
    Global Head Of Technology Service Delivery
    Element Materials Technology Aug 2022 - Present
    London, Gb
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  • Babylon
    Global Head Of Technology Service Delivery
    Babylon Jul 2019 - Aug 2022
    London, Gb
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  • Gvc Group
    Head Of Service Operations Ladbrokes Coral
    Gvc Group Jun 2018 - Jun 2019
    London, Gb
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  • Ladbrokes Coral Group
    Head Of Service Operations
    Ladbrokes Coral Group May 2017 - May 2018
    London, Gb
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  • Pearson
    Manager, Incident & Problem Management
    Pearson Nov 2014 - Dec 2016
    London, Gb
    • Acting as the primary point of contact and leadership for Major Incidents as well as providing executive level escalation support during Major Incidents, ensuring they are monitored and managed to closure.• Developed and matured close working partnerships with Customer Support and Technology teams in developing robust technical support strategies and process, delivering positive experiences to the business and customer.• Accountable for Global Incident and Problem Management processes as well as continued development, which supports and aligns to the overall company strategy.• Contributor to the on-going development of ITSM tool and associated interfaces enhancing the user experience.• Development of key SLA and KPI’s enabling measurement of performance against strategic global objectives.• Development of reporting and analytics identifying specific trends and areas of focus avoiding repeat Major Incidents.• Rebuilt professional Incident and Problem Management teams across the globe.• Created technical resource plans ensuring global incident coverage during key peak business periods.
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  • Accenture
    Global Change Management Lead (Rbs)
    Accenture Jan 2012 - Nov 2014
    Dublin 2, Ie
    • Ensure overall change process within Networks maintains order and control of the platform environment.• Ensure proposed changes to the live service are fully evaluated & assessed for risk, prior to approval & implementation resulting in a reduction of service impacting change across the Networks platform.• Development of single global Accenture Change Management process by combining multiple processes and centralising support and administration via the offshore team.• Ensure Accenture remain compliant and within Governance through enhanced tasks and monitoring in Change Management. • Drive the communication and message unit wide highlighting the importance of compliance and governance activities to achieve reduction in impact to contractual SLA's resulting in month on month SLA achievement.• Responsible for the success of the end to end CSI function, processes and presentation of value across the Accenture unit ensuring alignment with core ITIL functions and operations and project teams.
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  • Accenture
    Incident/Problem And Reporting And Mi Lead (Rbs)
    Accenture Jun 2009 - Dec 2011
    Dublin 2, Ie
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  • Accenture
    Service Management Specialist
    Accenture Jan 2006 - May 2009
    Dublin 2, Ie
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  • Accenture
    Lotus Notes/Microsoft Exchange Senior Engineer
    Accenture Dec 1999 - Dec 2005
    Dublin 2, Ie
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  • Standard Chartered Bank
    Lotus Notes
    Standard Chartered Bank 1995 - 1998
    London, England, Gb
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  • Bp Oil International Ltd
    Network Support
    Bp Oil International Ltd 1987 - 1991
  • Tipdata Limited
    N/A
    Tipdata Limited 1986 - 1988

Jason Jack Skills

Change Management Itil Service Delivery It Service Management Business Transformation Business Process Improvement Pmo It Strategy Stakeholder Management Service Management Telecommunications Business Analysis Program Management Outsourcing Project Delivery Vendor Management It Operations Incident Management Integration Managed Services Business Process Solution Architecture Enterprise Architecture Strategy Project Portfolio Management Pmp Crm Prince2 Management Consulting It Transformation Pre Sales Cloud Computing Professional Services Data Center

Jason Jack Education Details

  • Chelmsford College Of Fe
    Chelmsford College Of Fe

Frequently Asked Questions about Jason Jack

What company does Jason Jack work for?

Jason Jack works for Element Materials Technology

What is Jason Jack's role at the current company?

Jason Jack's current role is Global Head of Technology Service Delivery.

What is Jason Jack's email address?

Jason Jack's email address is ja****@****ure.com

What is Jason Jack's direct phone number?

Jason Jack's direct phone number is 07484 0*****

What schools did Jason Jack attend?

Jason Jack attended Chelmsford College Of Fe.

What skills is Jason Jack known for?

Jason Jack has skills like Change Management, Itil, Service Delivery, It Service Management, Business Transformation, Business Process Improvement, Pmo, It Strategy, Stakeholder Management, Service Management, Telecommunications, Business Analysis.

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