● Established and enforced Agile methodologies and best practices across multiple engineering teams, ensuring adherence to key ceremonies, effective story writing and sizing, backlog refinement, sprint planning, and quarterly planning processes.● Led prioritization efforts and strategic initiatives across diverse engineering teams, including ServiceNow, People Applications (Workday, iCIMS), Client Engineering, and Global Service Desk, with a focus on capacity planning and alignment with roadmap objectives.● Developed and implemented resource allocation strategies that accurately mapped work items to sprint and project timelines, driving development efforts to meet key performance indicators (KPIs) and objectives and key results (OKRs).● Collaborated closely with technical stakeholders, including application owners, engineers, and leadership, to assess and resolve resource capacity constraints and conflicts.● Directed the planning, execution, and optimization of multiple ServiceNow modules, including IT Service Management, Security Operations, HR Service Delivery, and Governance, Risk & Compliance, enhancing platform capabilities and user experience.● Facilitated monthly intake and prioritization meetings with IT and Business Leadership, ensuring alignment on high-priority initiatives and resource allocation.● Organized and led all scrum team ceremonies, maintaining a consistent focus on on-time project delivery and continuous improvement.● Developed and refined program status reporting and performance metrics to provide comprehensive visibility across all development and implementation activities.● Crafted and disseminated communications for all leadership levels, including C-suite executives, ensuring clear and effective information flow.● Trained and mentored program managers on the utilization of reporting tools and dashboards, enhancing data-driven decision-making across the enterprise.

● Oversaw the intake and prioritization of work for engineering and analyst teams, ensuring efficient allocation of resources and alignment with business priorities.● Led cross-functional teams using Agile, Waterfall, and hybrid methodologies to successfully deliver system functionality and applications, tailored to project needs.● Collaborated with engineering managers to strategically plan resource capacity, identifying and resolving constraints to optimize team performance.● Directed Agile technology and business teams in defining requirements and designing solutions for complex technology implementations.● Developed and maintained comprehensive program status reporting and stakeholder communication, ensuring transparency and alignment in development efforts.● Implemented Agile standards and processes within the HR Technology team, driving adoption and enhancing overall development practices.● Led the program for implementing and adopting data privacy and security standards for HR data, ensuring compliance and safeguarding sensitive information.● Supported engineers and analysts in defining requirements through detailed user stories, technical stories, and acceptance criteria, fostering clarity and precision in development.● Owned and managed multiple workstreams related to data conversion, integrations, security, and time tracking during the Oracle EBS to Workday implementation, successfully delivering modules including Core HR, Recruiting, Compensation, Time Tracking, and Payroll.● Oversaw Talent Acquisition, Talent Management, and Learning Management systems, ensuring these tools effectively supported business partners in delivering value to end users.● Designed and implemented a new HR Document Management System, enabling contract renegotiation and reallocation of funding to strategic initiatives.