• Supported over 150 users at two local sites for all systems support issues• Imaged, configured, documented, and maintained over 300 office and production PC and laptops• Provided procurement recommendations and managed IT equipment inventory and disposal• Managed weekly data backup transports to and from off-site storage• Executed device creation and basic user activities in Active Directory• Served as the 24x7 on-call contact for IT issues and emergencies• Developed a system for inventory count and tracking• Reduced baselining times by 5-10 minutes for each system by creating batch scripts to automate settings configurations

• Managed the implementation and maintenance phases of the Multilingual Automated Registration System (MARS) during its pilot implementation as the new prisoner management system for the Iraqi Corrections System prisons• Provided IT systems and network planning, installation and maintenance in 3 Iraqi prisons to provide a communications infrastructure for MARS operation• Developed training and instruction documentation for MARS administrators and users as well as for basic system and network administration • Trained and supervised approximately 75 Iraqis on MARS and systems use and maintenance and oversaw the enrollment of approximately 25,000 detainees and prisoners into MARS• Regularly edited the MARS SQL databases to ensure consistency and accuracy • Provided 24 hour on-call support for the U.S. Detainee Information Management System- Fusion (DIMS-F) and maintained and administered the Microsoft 2008 Server and SQL databases housing all U.S. detainee data gathered in Iraq

•Managed systems and communications performance for more than 600 networked computers, voice over IP phones, and video teleconference systems•Maintained military inventory records of all PC’s, servers, monitors, telephones, and printers•Coordinated and conducted training for Microsoft SharePoint Services during its implementation as a data centralization method

• Provided end-user technical support to staff in the Detroit Public School Systems 150+ locations• Operated as a system administrator utilizing DameWare remote access utilities to install and upgrade software and edit Active Directory as necessary