Jiajun He Email & Phone Number

New York, United States

Collaborate within a dynamic support team to diligently resolve and troubleshoot an average of 50 incomingcustomer tickets per week, ensuring timely resolution and optimal customer satisfaction.• Assumed responsibility as the primary point of contact between TechOps and media customers, ensuringefficient problem resolution and client satisfaction.• Attained a comprehensive proficiency in SQL, XML, and feed management to provide enhanced support.

New York, United States

Performed quality assurance testing on private equity asset management software as part of Allvue’s HPELprogram.• Utilized Selenium and Gherkin to design and execute automation scripts.• Identified and reported bugs/errors in C# bindings and trade workflow.• Performed comprehensive testing on over 50 bindings and built over 30 feature files for various productionsteps and processes.