• Managed dozens of Technical Account Managers and their engagements with enterprise customers. These (TAMs) being the primary operational contact for their customers and any AWS related issue or concern.• Developed a core team responsible for solving technical issues and created an environment to ensure customer issues are resolved as expediently as possible.• Participated in deep architectural discussions to ensure solutions are designed for successful deployment on the AWS platform.• Helped Enterprise customers define IT and business processes that work well and meet AWS best practices.• Engaged with C-Level executives to translate business needs into technical operation plans.• Performed product and service roadmap discussions with AWS executive leadership to influence product and service roadmaps.

• Supported enterprises with their technical needs and overall experience on the AWS platform.• Drove technical discussions regarding incidents, trade-offs and risk management.• Developed critical relationships with customer leadership to better understand their business needs and technical challenges.• Provided reviews of service disruptions, success metrics and provided detailed pre-launch planning.• Ensured a healthy and cost-effective AWS environment for critical workloads.• Provided technical and architectural guidance using AWS best practices.

• Managed three separate teams (Monitoring & Automation, Performance, Containerization). With a focus on optimizing workflows and ensuring proper tracking of requested work while maintaining a happy and productive workforce. • Led team to successful implementation of 250 Node Kubernetes cluster, wrapped in tooling and automation to improve speed of innovation via easier deployment of microservices. • Led team to perform statistical learnings from raw firehose feeds to metrics, anomaly detection, outlier detection, and general scalability curves using APM data feeds and infrastructure monitoring data.• Led team in creating tagging enforcement engine for AWS, self-terminating and destroying untagged or unapproved resources.• Led team in creating external exposure detection and automation to isolate externally exposed resources.• Led team into transitioning many legacy applications and batch workloads into Kubernetes / Docker.• Implemented external and internal monitoring strategy to improve site availability and performance.• Implemented transaction tracing and dependency mapping to all customer facing application to create a mapping and vertical understanding of upstream and downstream dependencies.

• Escalated point of contact for all technical needs by Ancestry’s operations teams (SvcOps, NetOps, DevOps) • Provided architectural and design guidance to optimize migration efforts into AWS.• Designed tools and automation to ease deployments into AWS, leading to one of the fastest enterprise cloud migrations recorded. • Built NOC response toolset to troubleshoot and break fix any cloud resources.• Key component of holiday readiness and cloud readiness discussions with leadership. • Assisted development teams in understanding cloud best practices for creating highly available workloads in the cloud.

• Lead of Monitoring and Automation Systems Team• 18,000+ Physical, Virtual, and Cloud Host Environment • Fully automated AWS Zabbix deployment (22K+ Monitored Values per Second)• Billions of metrics gathered daily, metrics used for Monitoring, Alerting, Anomaly Detection and RCA• AWS Integration - Full AWS cross account discovery and management• Class leading AWS Monitoring & Management layer powered by Zabbix & Grafana • AWS cross account automation, cross role assumption to manage and automate cloud resources• AWS discovery of all resources (EC2, RDS, ECS, ELB, ALB,ETC.)

• Responsible for all operations based infrastructure monitoring via Zabbix. • 14500+ Host Environment • 9000+ NVPS • CMDB Integration with Service-Now • Zabbix Agent Management Via Ansible • Used for Infrastructure Discovery and Management • Custom API Wrappers (Powershell & Python) • Windows & Linux Mid Servers with API Integration

• Responsible for all cloud monitoring systems including Solarwinds (NPM,NCM,SAM,IPAM,Netflow), Zabbix, Nagios, and all internal monitoring and management systems.• Subject Matter Expert (SME) for all internal monitoring and management systems. Responsible for development and improvement of internal workflows and procedures.• Create scripts to provide reporting, data mining and analytics, automation, and general improvement of workflows to reduce costs and improve uptime and availability.• Member of technical review team responsible for reviewing any change to cloud systems including all hardware, applications, networking and general design of the cloud infrastructure.

• Created automation processes to eliminate manual work for internal application teams for many of the internal backup and agent systems.• Built and maintained installation package management system, that assisted in package standardization and replication of installation packages to multiple datacenters.• Responsible for data gathering and automation of systems information and data integration with ticketing, customer, and application management systems.• SME for all operation teams scripting efforts, allowed for quick scripts and automation to allow application development teams time to create permanent solutions.

• Responsible for high level projects between operations teams and development in efforts to launch products, lower costs, and create new and better methods of strengthening cloud product offerings.• Created new workflows that allowed for on time delivery of products with over delivery of expected functionality.• Provided technical and operational vision that assisted development in creating better designed applications and easier use by operations staff.• Assisted in critical communications between teams to effectively express needs and allow for quick understanding of information.

• Responsible for EVault Director backup applications and systems including application management, customer communications and direct problem solving of escalated bugs or complex issues.• Managed thousands of windows based servers in multiple internal data centers and customer hosted external systems.• Single point of contact for assigned customers, any interaction with EVault is handled by the owner of the account, this included all sales, support, and management.• Escalation point for entire Managed Services team for all technical issues, responsible for resolving and documenting fixes to allow for faster resolution of future issues.