• Primary responsibility is to ensure the highest level of patient care by testing patients in a quick, orderly, professional manner.Tests include, color (Ishihara/D15), stereo, visual fields (Heidelberg), retina imagining (Optos Daytona, RHA, Humphrey Field Analyzer, DRI OCT Triton, OCT SLO and Heidelberg HRT),measuring eyes using the Auto refractometer, Ipen, auto lensometer, Macular Pigment Density, iCare tonometry and Neurolens.• Prepare flow sheets for the doctors, checking what tests are required.• Maintain waiting rooms, doctor’s rooms, contact lens fitting room, and stock areas.• Assist with the maintaining of stock such as office supplies and solutions.• Backing up front end reception, answering phones, booking appointments using Visual Eyes, and assisting with general patient inquires.• Attended Eye Recommend conferences from 2012-2019• Support the needs of 6 doctors

• Primary responsibility is to ensure the highest level of patient care by testing patients in a quick, orderly, professional manner.• Tests include, color ishihara, stereo, visual fields using the Octopus 301, digital retina imagining using the Optos 200 DX/RHA and measuring eyes using the Auto refractometer.• Prepare files for the doctors, checking what tests are require and later refilling.• Maintain waiting rooms, doctor’s rooms, contact lens fitting room, and stock areas.• Assist with the maintaining and ordering of contact lenses, both trial and retail, and other stock such as office supplies and solutions.• Filling out weekly product inventory reports to confirm what orders are needed to be made.• Backing up front end reception, answering phones, booking appointments using Visual Eyes, and assisting with general patient inquires.• Develop office reports as needed.• Have independently support the needs of up to 3 doctors successfully

• Managed the Cash Gard Campaign, and back up other campaigns as needed (up to 50 agents).• Organize shifts, based on allowed hours to ensure client expectations were met and also to organize hours effectively in regards to higher contact times to maximize sales.• Work with Smart Set, Dialer Interface, EIS, DPS, Dart RC, multiple DNC applications, and E-Time Sheet and Microsoft applications (Excel, Word, Outlook).• Verify and approve sales (65,000 +) and tracking data in reports.• Tracked problems with sales, worked with Team Managers to reduce the amount of errors.• Tracked employee hours to reduce pay errors. • Transcribed and dubbed information for client services. • Trained new verifiers on the Verification Standards and Procedures. • Assisting in supervising CSP’s doing customer recalls, and coached to improve quality. • Re-organized Verifications 35,000+ tapes, and generated a tracking file. • Control the Do Not Call line; ensure that CRTC requirements were met.