Responsibilities:- Manage/lead/coach a globally distributed team on career development and individual growth.- SAFe/Agile Product owner of an infrastructure team, including developing roadmaps and strategicvision.- Work with other engineering leaders to align and achieve product vision/goals.- Drive monitoring/alerting solutions to alert engineers before the customers begin experiencing issues. Impact:- Developed a high performing team by driving the reduction of tech debt and toil, and breaking downbarriers to build trust between team members.- Reduction in COGS providing large annual savings for the company.- Implemented a Support Model that shifted system ownership more to developers allowing theinfrastrcture team to focus on other high priority areas.- Implemented an Incident Response process using automated tools to reduce the amount of time ittakes for an incident to be resolved.

Responsibilities:- Deployed and configured infrastructure using Ansible.- Managed/monitored production services ensuring reliability and uptime.- 24x7 On-call support for production services.- Worked with developers to troubleshoot deploy issues and release code to the cloud.- Implemented monitoring/alerting solutions for product services. Impact:- Partnered with other engineers to migrate on-prem services to the cloud. Awards:- Awarded the Citrix ShareFile Rockstar award for being an example of stepping outside of my comfortzone and moving from hardware management to software engineering.

Responsibilities:- Architect and manage server hardware infrastructure for SAAS products all over the world.- Physical data center work, chassis/server configuration/deployment, and OS installation.- Rack/configure/deploy HP c7000 chassis and blade servers,- Rack/configure/deployDell m1000 chassis and blade servers- Rack/configure/deploy Cisco UCS fabric interconnects, chassis, and blade servers. Impact:- Built out new datacenters to support our global customers.- Shutdown datacenters that were no longer required to support the product.

Responsibilities:- Design complete telecommunications and LAN solutions based on customer supplied requirements.- Research and identify all material and equipment required to complete a technical solution, and submitpurchase requests to obtain the needed material.- Write detailed installation specifications describing work to be completed by installation teams.- Update and/or create drawings depicting system as-built information. Impact:- Designed and implemented a plan for the migration of an entire server farm, consisting of 20 bays ofequipment, from one location to another with minimal impact to the users.- Designed and implemented secure comms buildout for facilities supporting high valuable systems.

- Maintained Exchange and Active Directory for approximately 6500 users- Updated documentation and maps- Updated and maintained server infrastructure- Basic SAN management- Basic layer 2 switching on Cisco switches- Implemented fiber solutions to deploy network connectivity