Reporting directly to the General Manager as Senior Manager of Resort Operations I oversaw multiple departments including Food and Beverage, Front Office, VIP, Activities, Transportation and Security Departments.

Main responsibilities include the successful daily operations of the resort Front Desk as well as assisting in the budget planning for the Home Owners Association (HOA), Rental & Activity operations. Resort is located in Las Vegas, Nevada and includes 648 Villas, 21 buildings, campus style on 20 acres of land, five outdoor pools and spas, two fitness centers, Clubhouse with poolside restaurant and Marketplace retail store, recreation room, activities room, five BBQ areas, Business Center, Sales and Marketing Offices and a transportation fleet of three shuttles and two passenger/cargo vans.

In the role of the Guest Services Manager I was responsible for over 400 bellmen, Valet Runners, Concierge Agents, Ticket Writers, Coordinators and Front Drive Managers. Responsible for maintaining Forbes & AAA 5 Diamond 5 Star Resort rating at the world’s largest resort of over 7,000 guest rooms, nightclubs, pools, restaurants, shows, and casino. Promoted to Guest Services Manager after only two and a half years and was the Manager in charge and responsible for the smooth arrival and departure of guests.

o Responsible for successful management of a Front Desk Staff of 200 agents & Audit team members o Completing all end of day hotel summaries; revenue & suite reports and ending hotel date creating new reports to monitor guest room turnovero Responsible for weekly period inventory audits & also in-charge of all ordering, receiving & Department supplies

o Daily spreadsheet analysis of revenue summaries, ticket distribution, agent final reconciliation, over short variance, hotel accommodation variations, all hotel accounting creating new operating procedures and reports to streamline many processes decreasing payroll expenditureso Problem Solving techniques assisting in above and beyond service with unmatched guest services upholding our AAA and Forbes Mobil standards with each guest

o Staff payroll punch auditing with Time clock analysis o Auditing of inventory, staff close outs, and spa profits and losses by 5%o reducing turnover by 65%o Opened the expansion of Canyon Ranch now the largest Spa in the Worldo Guest Resolution to Spa Issues decreasing complimentary services by 3%

o Per Capita customer analysis by implementation of business plan that led to increase of profits by 5%o Daily inventory audits while being in-charge of all ordering, receiving, spoilage, and any discrepancies of non-sellable and sellable theatre products and supplies o Organizing, planning, & coordinating movie premiere events placing top in 4 out of 5 companywide events that generated significant revenue increaseso Analyze & report statistics while heading theatre product promotions placing 3rd place in Quarter Up-selling Promotion out of over 3,200 theatres o General operations of period inventory, ordering, and maintenance assisting to reduce inventory shortages over 70% compared to past company reports

o Accounts Receivable and Payable Manager with auditing of general books increasing revenues by $20,000 per year of spa revenue reporting and preparation of Profit & Loss statementso Analysis of market while creating statistical business plans to increase revenue & decrease expenditures.